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WorksheetsChapter 43: Community Relations: Strategy
Total questions: 10
Worksheet time: 6mins
The society that wants to buy what they buy
based on the thrill derived from the item
purchased is an example of which of the
following types of economy:
Agrarian economy
Service economy
Experience economy
Credit-based economy
Creating a positive experience involves being
effective in which of the following:
The security officers must maintain an
even temperament
The security officers must be proactive
when faced with problems or challenges
The security officers must be liability
conscious
All the above
Total quality costs include all the following
except:
Prevention costs
High Federal tax cost
Failure costs
Appraisal costs
In a service-related business, such as security,
total quality costs can be signifi cantly
reduced by providing which of the following:
A positive experience
A relaxation of rules and regulations
A self-inspection every five years
All the above
The operation’s brand is a function of all
of the experiences, as we explored above,
perceived by the various users of its services
with whom the operation comes in contact. It
is more than just a logo on a letterhead, it is
also which of the following:
The uniform
The way the security officers present
themselves
The image of the operation at every
touch point
All the above
Branding is about the image of the operation
at every touch point, at every single place anyone has any contact whatsoever with the operation.
True
False
Our account representative, our executives,
even our offi cers should interact with our
client or overseeing executive as though:
We know security
We are in this together
We are in charge of the security effort
All the above
Almost every complaint presents some:
Opportunity for improvement
Issue that must be corrected
Threat to the relationship with the client
Evidence that someone is not doing the
job correctly
The key to your success lies in your ability
to build which of the following with the
communities in which you serve.
(Choose the one best answer.)
A sense of profit for your company
A strong coalition of police and security
officers in the neighborhood
Positive, meaningful relationships
between the company and the neighbors
Developing anti-crime strategies and
perimeter security for the company
The next type of economy, after the
experience economy, will be the
transformation economy.
True
False
