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Soft Skills

Total questions: 113

Worksheet time: 1hrs 13mins

Name
Class
Date
1.

Soft skills are...

a)

Having a gentle touch

b)

Attributes that help you work effectively and harmoniously with others

c)

skills that you think need improvement

d)

only required if you work in the health care field

2.

The combined action of a group of people, especially when efficient is called...

(a)  

3.

There are soft skills and hard skills.

a)

True

b)

False

4.

Hard skills are...

a)

Skills you learn with a strict curriculum

b)

Technical abilities that you've gained through life experiences

c)

Learning the hard way

d)

Training for 10 hours a day

5.

Examples of soft skills include...

a)

Being a power user for Microsoft Office

b)

Integrity, teamwork and effective communication

c)

Taking care of your parents

d)

accomplishing light as a feather, stiff as a board

6.

Having a quality of being honest with high moral standards is known as...

(a)  

7.

Examples of hard skills include, check all that apply.

a)

Quickbooks certified

b)

bilingual or multilingual

c)

can snowboard

d)

Data analysis

e)

Good with pets

8.

Being an effective communicator is a soft skill

a)

True

b)

False

9.

Soft skills are more about behaviors and hard skills are more about your technical abilities

a)

True

b)

False

10.

John is always there to assist his co-workers, he takes the time to hear what they have to say and he doesn't interrupt when they talk. What soft skill does John have?

a)

Honesty

b)

Good listener

c)

Integrity

d)

Dependability

11.

Covid-19 has caused a shift from in class to online class. What's your soft skill in this sudden change of getting work done?

a)

Integrity

b)

Adaptability

c)

Punctuality

d)

Motivation

12.

Another word for being absolutely necessary or extremely important is...

a)

Wanted

b)

desired

c)

essential

d)

refrain

13.

Looking for the good in things instead of concentrating on the bad in things

a)

Positive Attitude

b)

Energy Lattitude

c)

Attitude

d)

Altitude

14.

The working together of a group of people to produce a desired result

a)

Work on it

b)

Clockwork

c)

Teamwork

d)

Dreamwork

15.

The sharing or exchange of messages, information, or ideas

a)

Suppression

b)

Exfoliation

c)

Regeneration

d)

Communication

16.

Planning how to divide your time between specific activities

a)

Division

b)

Time Management

c)

Workin' It

d)

Mr. Planner

17.

A belief in working hard

a)

Work Ethic

b)

Hardly Working

c)

Steady but sure

d)

More fries with that please

18.

A strong interest in something

a)

Vibration

b)

Run for the gold

c)

Hopscotch

d)

Enthusiasm

19.

When given a job assignment or task, you should complain and not complete the task

a)

True

b)

False

20.

When showing up for a job interview, you should look angry and upset

a)

True

b)

False

21.

Smiling and being friendly are signs of a positive attitude

a)

True

b)

False

22.

Which one has a good work ethic?

a)

Does not complete work on time but does not complain

b)

Does not complete work on time and complains the entire time

c)

Completes work on time and does not complain

d)

Complete work on time but complains the entire time

23.
You should make eye contact with a person when they are speaking to you.
a)
Fib
b)
Fact
24.
Body language is a dead giveaway for how you really feel about someone.
a)
Fib
b)
Fact
25.

If you are a great communicator, is that a hard skill or soft skill?

a)

soft

b)

Hard

26.

Are qualifications considered hard skills or soft skills?

a)

soft

b)

hard

27.

Certificates from courses taken

a)

Hard

b)

Soft

28.

If you are proficient in HTML is that a hard skill or soft skill?

a)

Soft

b)

Hard

29.

Is being a team player a hard skill or soft skill?

a)

Soft

b)

Hard

30.

Is being organized a hard skill or soft skill?

a)

Hard

b)

Soft

31.

Hard skills are specific concrete professional abilities.

a)

True

b)

False

32.

Once you acquire a hard skill, it usually stays with you through your entire career.

a)

True

b)

False

33.

A good resume WILL NOT have a good balance of your hard and soft skills.

a)

True

b)

False

34.

Even though hard and soft skills are equally valuable, some careers have a higher demand for one over the other.

a)

True

b)

False

35.

Which of the following is NOT a soft skill?

a)

Problem Solving

b)

Flexibility

c)

Teamwork

d)

Degree/Certificate

36.

Which of the following is NOT a hard skill?

a)

Typing speed

b)

Machine operation

c)

Time management

d)

Computer programming

37.

telling the truth, NOT lying

a)

loyalty

b)

honesty

c)

sense of humor

d)

confidence

38.

complete, constant support

a)

flexibility

b)

honesty

c)

loyalty

d)

initiative

39.

polite, showing respect

a)

courtesy

b)

reliable

c)

punctuality

d)

loyalty

40.

work together to do something

a)

cooperation

b)

patience

c)

confidence

d)

punctuality

41.

think clearly and notice things

a)

cooperation

b)

involvement

c)

alertness

d)

sense of humor

42.

stong desire to accomplish something

a)

ambition

b)

honesty

c)

alertness

d)

cooperation

43.

being on time

a)

initiative

b)

punctuality

c)

loyalty

d)

honesty

44.

participating in something you care about

a)

alertness

b)

reliable

c)

tact

d)

involvement

45.

staying calm when stressful things happen

a)

courtesy

b)

ambition

c)

patience

d)

reliable

46.

prevent hostility by using kind and soothing langugage

a)

ambition

b)

tact

c)

cooperation

d)

interest

47.

having faith in yourself

a)

tact

b)

initiative

c)

confidence

d)

involvement

48.

able to recognize humor, to appreciate a joke

a)

sense of humor

b)

honesty

c)

tact

d)

courtesy

49.

able to deal with changes and surprises

a)

involvement

b)

interest

c)

alertness

d)

flexibility

50.

dependable, can be trusted to do what needs to be done

a)

confidence

b)

reliable

c)

flexibility

d)

patience

51.

starts work without having to be told, a self-starter

a)

sense of humor

b)

courtesy

c)

initiative

d)

flexibility

52.

What are soft skills?

a)

They are the personal attributes you need to succeed in the workplace.

b)

They are specific, teachable abilities that can be defined and measured.

c)

They refer to the working environment and all existing circumstances affecting labor in the workplace, including job hours, physical aspects, legal rights and responsibilities.

53.

These are two soft skills.

a)

Ability with numbers

b)

Negotiation

c)

Willingness to learn

54.

These are not soft skills.

a)

Writing

b)

Teamwork

c)

Typing

55.

The action of leading a group of people or an organization.

a)

Teamwork

b)

Good communication skills

c)

Leadership

56.

The following are examples of communication skills.

a)

Persuation and negotiation.

b)

Creativity and design sense.

c)

Friendly and confident

57.

Resilience is ...

a)

The ability to work in groups.

b)

The capacity to recover quickly from difficulties.

c)

The ability to be trained.

58.

It is essential to happiness, joy, and progress in life. This state of mind brings light, hope and enthusiasm into the life of those who possess it.

a)

Personal enegy

b)

Possitive attitude

c)

Good reference

59.

"When you are speaking in public you may be representing your organisation or just yourself, but it is still you in the front line." This refers to...

a)

Teamwork

b)

Personal appearance

c)

Communication skills

60.

" You may perform the bulk of your job duties alone, but you’ll still have to be able to think of your work in the context of the company’s broader goals, and communicate your accomplishments to other people at the organization." It refers to...

a)

Work ethic

b)

Critical thinking

c)

Teamwork

61.

EB4 One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should

a)

A) refer to the company policy manual.

b)

B) ask co-workers for an interpretation of how to handle the situation.

c)

C) write a letter to your supervisor so that you will be cleared of anyresponsibility.

d)

D) contact the company personnel manager to report the employee who made the mistake.

62.

EA5

If the supervisor on duty gives you a task you do not understand, you should

a)

A) try to figure it out on your own.

b)

B )ask your supervisor for further clarification.

c)

C) tell your supervisor you do not know how to do it and ask him to assign aco-worker the task.

d)

D) get a co-worker who is more experienced to complete the task.

63.

AH1

Which of the following programs would you use to create a multimedia presentation to a group?

a)

A) PowerPoint

b)

B) Excel

c)

C) Word

d)

D) Outlook

64.

AD1

You borrowed $4500.00 at 9.5% for 1 year with a single payment, what would your total payback be for this loan?

a)

A) $4927.50

b)

B) $427.50

c)

C) $4072.50

d)

D) $4275.00

65.

AC1

What is often the first step that co-workers should take when trying to solve a problem?

a)

A) Identify the conflict/problem

b)

B) Select a mediator

c)

C) Develop an attitude

d)

D) Reach an agreement

66.

EC3

What should an employer do if a co-worker is spreading malicious gossip about another worker?

a)

A) Refuse to pass on the information.

b)

B) Ask for supporting evidence.

c)

C) Check out the accuracy of the message.

d)

D) Deny hearing the rumor.

67.

AA4

The way that a receiver responds to a message that helps the sender know ifthe message was understood is called what?

a)

A) Nonverbal communication

b)

B) Self-communication

c)

C) Listening skills

d)

D) Feedback

68.

AB6

When communicating with one’s supervisor in a written report, one should

a)

A) be clear and concise.

b)

B) only use technical language.

c)

C) submit the report as quickly as possible.

d)

D) use large words to impress the supervisor.

69.

EF3

Assigning tasks to team members based on their strengths or talents is

a)

A) dictation.

b)

B) demonstration.

c)

C) participation.

d)

D) delegation.

70.

EK4

When preparing a resume, what part of the resume should be at the top?

a)

A) Work experience

b)

B) Skills

c)

C) Job objective

d)

D) Personal data

71.

EH1

Self-control helps employees to deal with the business’s customers becauseemployees with self-control are

a)

A) patient with other people.

b)

B) usually well informed.

c)

C) responsive to criticism.

d)

D) able to respond quickly.

72.

ED1

Scenario:

You’re working as a radio broadcaster for WMJC. As part of your job, yousupervise Gerald, an assistant who works with you. In order to coordinate the work, it is important for you and the assistant to be on the same daily work schedule.

The company provided each employee a handbook with its policies, rules, and procedures. In these policies and procedures, the work day and responsibilities are clearly defined.

Gerald often comes in early with the hope of leaving early so he can meet his friend. However, because he arrives before you do, work priorities for that day are not pre-assigned and thus he has nothing to do until you get there. Answer these questions about handling the situation with Gerald.

What is wrong with Gerald changing his work schedule without approval as long as he puts in the required number hours?

a)

A) If Gerald works on a flexible schedule, everyone else will want to do the same.

b)

B) Company policy establishes the work day and determines any flexibility the supervisor has in modifying that schedule.

c)

C)The company president wants everyone there when he is there.

d)

D) As his supervisor, you want him to have something to do when you are not there

73.

ED1

Scenario:

You’re working as a radio broadcaster for WMJC. As part of your job, you supervise Gerald, an assistant who works with you. In order to coordinate the work, it is important for you and the assistant to be on the same daily work schedule.

The company provided each employee a handbook with its policies, rules, and procedures. In these policies and procedures, the work day and responsibilities are clearly defined.

Gerald often comes in early with the hope of leaving early so he can meet his friend. However, because he arrives before you do, work priorities for that day are not pre-assigned and thus he has nothing to do until you get there. Answer these questions about handling the situation with Gerald.

If Gerald wants to change his work schedule, what should he do?

a)

A) Take work home on the days he must get off early.

b)

B) Get someone to cover for him when he is not there.

c)

C) Go to the president of the company and explain his request for a work schedule change.

d)

D) Ask his supervisor if he could work on a revised schedule on specific occasions

74.

If Gerald does not abide by the company’s policies, it would most likely result in his

a)

A) gaining the respect of co-workers.

b)

B) being promoted.

c)

C) having his hourly pay rate reduced.

d)

D) losing his job.

75.
communication
a)
soft
b)
Hard
76.
Qualifications
a)
soft
b)
hard
77.
Organisation
a)
Hard
b)
Soft
78.
Working as a part of a team
a)
Soft
b)
Hard
79.
Carpentry Skills
a)
Hard
b)
Soft
80.

A serious disagreement or argument

a)

Conflict

b)

Interpersonal

c)

Attitude

d)

Listening

81.

Something that blocks your way

a)

Conflict Management

b)

Deadline

c)

Obstacle

d)

Body Language

82.

Assistance provided by a company for people who buy their products

a)

Nonverbal Communication

b)

Social Skills

c)

Emotional Intelligence

d)

Customer Service

83.

The ability to make good, quick decisions

a)

Persuasion

b)

Acumen

c)

Success

d)

Motivation

84.

The ability to recover quickly from difficulties

a)

Savvy

b)

Resilience

c)

Logic

d)

Independence

85.

The ability to use your time effectively

a)

Time Management

b)

Success

c)

Supervision

d)

Reliability

86.

Moral principles that govern a persons behavior

a)

Attitude

b)

Attentiveness

c)

Ergonomics

d)

Ethics

87.

Communicating non-verbally through conscious or unconscious gestures and movements

a)

Self-Awareness

b)

Enthusiasm

c)

Body Language

d)

Perseverance

88.

Dealing with relationships or communication between people

a)

Listening

b)

Obstacle

c)

Ergonomics

d)

Interpersonal

89.

To be aware of, control, and express one's emotions

a)

Conflict Management

b)

Indepedence

c)

Enthusiasm

d)

Emotional Intelligence

90.

Fix problems in a mechanical or electronic system

a)

Success

b)

Troublshoot

c)

Conflict Management

d)

Supervision

91.

Cause someone to do something through reason or argument

a)

Persuasion

b)

Savvy

c)

Persistence

d)

Conflict Resolution

92.

Paying close attention to something

a)

Enthusiasm

b)

Customer Service

c)

Logic

d)

Attentiveness

93.

The process where two or more people work to find a peaceful solution to their dispute

a)

Verbal Communication

b)

Self-Awareness

c)

Conflict Resolution

d)

Supervision

94.

A set of circumstances that makes it possible to do something

a)

Obstacles

b)

Opportunity

c)

Savvy

d)

Motivation

95.

true or false: its okay to wear a t-shirt and sandals to work

a)

true

b)

FALSE

96.

in order to be a good team member you must

a)

show motivation - go your own way

b)

help out when asked

c)

only look out for yourself

d)

wear your headphones and just do your job -

97.

someone at work asks you for help when you are doing a task

a)

tell them you'd be glad to help when you finish your task

b)

tell them no

c)

drop what your doing and help them right away

98.

a soft skill is

a)

getting parts at BMW

b)

helping out a team member

c)

doing inventory

d)

boxes

99.

a hard skill is

a)

being polite to your co workers

b)

not talking too much

c)

pulling and delivering parts

d)

professional clothes

100.

you should talk about your personal problems

a)

while you're at work

b)

with your boss

c)

with your co workers

d)

after work with friends

101.

can you use soft skills in other places besides work?

a)

no

b)

yes

102.

What soft skill means you are put together; neat; orderly; focused

a)

flexible

b)

dependable

c)

organized

d)

confident

103.

What soft skill means that you are personally driven to be your best without outside motivation or incentives; never gives up?

a)

team oriented

b)

self motivated

c)

positive attitude

d)

flexible

104.

An effective communicator is ...

a)

able to receive and deliver information orally and in writing; has the ability to read, write, listen and speak.

b)

not able to work well with their teammates.

c)

unable to follow directions or instructions of others.

d)

a person who does things on their own.

105.

If you have the ability to not be distracted, stressed or overwhelmed when presented with difficult tasks, you...

a)

run away from your responsibilities

b)

are disorganized and unfocused

c)

are team oriented

d)

work well under pressure

106.

What soft skill means that you believe in the importance of hard work, take your job seriously and make sure you are the most productive on the job?

a)

confident

b)

positive attitude

c)

strong work ethic

d)

organized

107.

If you have the ability to change and adapt to conditions and situations and are able to adjust, you can be described as...

a)

rigid

b)

flexible

c)

unreliable

d)

dependable

108.

If you believe in yourself and your abilities, you have which soft skill?

a)

confidence

b)

team oriented

c)

works well under pressure

d)

effective communicator

109.

A dependable person...

a)

can be counted on.

b)

shows up and is on time.

c)

is reliable.

d)

All of the answers describe a dependable person.

110.

If you have the ability to work well and collaborate with others to complete a task, you can be described by what soft skill?

a)

externally motivated

b)

confident

c)

team oriented

d)

worries only about themselves

111.

If you have a positive attitude, you

a)

pessimistic; look at the negative

b)

upbeat; look at the positive

c)

remains neutral

112.

Active listening are important in Sales because.?

a)

Helps to avoid miscommunication

b)

Helps to build trust

c)

Helps to win more business

d)

Helps to discover the customers concerns

113.

The purpose and goal of selling is to help customers make ________ buying decisions.

a)

unhappy

b)

Happy

c)

Satisfying

d)

Informed

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