WorksheetsListening
Total questions: 16
Worksheet time: 5mins
Name
Class
Date
1.
The listener participates fully in the communication process in ______ listening.
a)
active
b)
passive
c)
impatient
d)
unaware
2.
When the listener doesn't actively participate in the communication process, this is ______ listening.
a)
active
b)
passive
c)
empathic
d)
appreciative
3.
Unfamiliar language, speech problems and reduced hearing ability are all:
a)
feedback
b)
internal barriers
c)
external barriers
4.
Ignorance, intolerance, stress and tuning out are all:
a)
feedback
b)
internal barriers
c)
external barriers
5.
What is the best way to understand people?
a)
listen to them
b)
think about what you are going to say next
6.
When you actively listen to someone, it helps you understand the message they are communicating.
a)
true
b)
false
7.
Nodding your head and smiling sends the nonverbal message that you are listening.
a)
true
b)
false
8.
Giving feedback to someone you are listening to can be done through verbal or nonverbal communication.
a)
false
b)
true
9.
Asking clarifying questions is a way to give positive feedback to someone you are talking to.
a)
false
b)
true
10.
Checking your phone while listening to someone shows that you are listening.
a)
true
b)
false
11.
Paying attention to a person's nonverbal messages is another way to listen to them.
a)
true
b)
false
12.
What is a situation that calls for using your active listening skills?
a)
During morning announcements
b)
Watching TV
c)
Listening to Taylor Swift's new CD
d)
When a teacher explains the homework assignment
13.
Why is it called "active listening"?
a)
You stay active rather than sitting around.
b)
It requires a lot of multi-tasking.
c)
You use your eyes and brain as well as your ears.
d)
You look very focused.
14.
Which work situation would require active listening?
a)
Your boss tells you to check the new schedule on your way out.
b)
You are assigned to work in the customer service department.
c)
While stocking shelves, you hear Austin and Nate talking about their weekend.
d)
You are assigned to bag groceries for the shift.
15.
Why do you need to use your eyes when actively listening?
a)
you don't
b)
to observe the speaker's body language
c)
to pretend you are tuned in when you're really not
d)
none of these
16.
What is the first step to active listening?
a)
grunt and nod
b)
ask questions before the speaker gets started
c)
look at the speaker
d)
give feedback
100 %
