NEW
Font size
WorksheetsCLASS IX REVISION-KEYBOARDING SKILLS,COMMUNICATION SKILLS
Total questions: 74
Worksheet time: 37mins
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Two types of communication are:
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
Which is NOT important in effective communication?
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
A good, clear speaker…
Understands what he/she wants to say
Considers the audience and the setting
Checks to assure understanding, and listens to responses
All of the above
We communicate by:
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
Includes gestures, facial expressions, and body positions
Feedback
Verbal Communication
Dance
Non-Verbal Communication
The use of sounds and words to express yourself
Non-Verbal Communication
Customer Service
Interpretive Dance
Verbal Communication
Which of the following is a positive body languages to use when speaking?
Fold your arms or cross your legs
Stand behind a lecture and keep your body hidden
Keep your arms open and use gestures
Do not make eye contact
Which of following is a negative body language to use when speaking?
Fold your arms or cross your legs
Stand behind a lecture and keep your body hidden
Keep your arms open and use gestures
Do not make eye contact
Which of these is a communication skill?
Talking at the same time as someone else
Listening to what people say
Putting your fingers in your nose
What body language shows you are listening?
Turning away from speaker
Nodding and making eye contact
Looking out the window
How many ways are there to communicate?
1
2
3
4
What is communication without words?
Sign language
Non-verbal communication
Gestures
Telepathy
How can a person correctly communicate?
Speaking
Texting
Phone
All of the above
How can people use verbal communication?
Face-to-Face contact
Face-to-Face, Telephone, Skype
The use of word but not sounds
Waving is what type of communication?
Gestures
Body Language
Sign Language
Body Position
Facial expression are a part of what?
Gestures
Sign Language
Body Language
When you are talking directly to a person and you can see them, this is called what?
Verbal contact
Talking
Interaction
Face-to-Face communication
Communication is a non stop
Paper
Process
Permission
Plan
_____________ is the person who notices and decodes and attaches some meaning to a message.
Receiver
Driver
Sender
None of these
The response to a sender’s message is called _________
Feedback
Reply
Reason
Back
All communication events have a _________.
Source
Resource
Start
End
What is the layout of a keyboard called?
QWERTY
ASDF JKL:
Home Row
Keyboard
To create a new line, you need to press the _____.
Enter Key
Shift Key
Doesn't matter
Any Key
Which of the following is a toggle key ?
Num Lock
Caps Lock
Scroll lock
All of the above
Microsoft Word provides………different views to a document
2
3
4
5
_________ is an application software capable of creating, editing, saving and printing document.
Presentation
Spread Sheet
Word Processor
None of these
________________ feature are used to beautify the text like bold, italic, Underline, Changing font and colour.
Editing
Formatting
Aligning
Mailing
It has multiple tabs, each with several groups of commands.
Quick Access Toolbar
Ribbon
Group
None of these
It makes it easier to make alignment and spacing adjustments.
Ribbon
Ruler
Scroll Bar
Status Bar
The keyboard key used to move the insertion point to the beginning of the current line.
Start
Home
Page Up
End
To use cut and paste operation, word makes use of a temporary memory which is called ...
Memory
Clipboard
RAM
Hard Disk
It is a set of printable or displayable text characters in a specific style and size.
Text
Font
Styles
All the above
Default font of MS Word 2016.
Calibri
Arial
Times New Roman
Bookman Old
When you are editing an existing document and you want to save the changes.
Save
Save As
Open
Exit
Posture is important to successful keying; the body should be well back in the chair with the
feet elevated
back fairly straight
one arm higher than the other
feet hanging loosely
When operating a keyboard, wrist should be
touching the frame of the keyboard
arched
low but not touching the frame of the keyboard
curved over the keyboard
The enter key is controlled by the
left thumb
left little finger
right thumb
right little finger
The home row keys for the left hand are
afds
asgd
asdf
asef
The home row keys for the right hand are
jkl;
jlk;
jk;l
jkk;
What is the space bar used for
to indent
to move to the next line
to insert spaces between characters
to move
The way you sit or stand is called
technique
posture
stand up
erect
To create a new line, you need to press the _____.
Enter Key
Shift Key
Doesn't matter
Any Key
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
Intrapersonal communication
Interpersonal communication
Online communication
Machine-assisted communication
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
The message is __% body language
7
38
55
6
To convert a message into groups of words symbols gestures or sound that present ideas for concept is called
Encoding
Feedback
Noise
Media richness
Feedback is the receivers response to the sender's message
True
False
Which of the following options place the steps in the correct order based on the step by step wizard?
A. Write Letter
B. Perform Mail Merge
C. Create Database
D. Link Letter and Database
B,C,D,A
A,B,C,D
C,B,A,D
C,A,D,B
What tab do you go to to start a MAIL Merge
The Insert Tab
The Merging Tab
You do not go to a tab
The Mailings Tab
If I want to add a certain part like <<First Name>> or <<Last Name>> where would I need to click?
Insert Merge Field
Click Greeting Line and add First Name to the block
Click Finish and Merge
Click the Start mail merge and click add and then click your desired choice
In WORD, to complete a Mail Merge you :
Click Finish and Merge
Click Merge to PDF
Click Merge to Recipients
You click 'Start' not 'Merge'
A Merge Field appears as:
<<Firstname>>
@Firstname@
Firstname
^Firstname^
