There are soft skills and hard skills.

Hard skills are...

Examples of soft skills include...

Examples of hard skills include, check all that apply.

Being an effective communicator is a soft skill

Soft skills are more about behaviors and hard skills are more about your technical abilities

John is always there to assist his co-workers, he takes the time to hear what they have to say and he doesn't interrupt when they talk. What soft skill does John have?

Covid-19 has caused a shift from in class to online class. What's your soft skill in this sudden change of getting work done?

What percent of businesses think soft skills are essential for hiring?

Being bilingual is a hard skill.

Another word for being absolutely necessary or extremely important is...

Looking for the good in things instead of concentrating on the bad in things

The working together of a group of people to produce a desired result

The sharing or exchange of messages, information, or ideas

Planning how to divide your time between specific activities

A belief in working hard

A strong interest in something

When given a job assignment or task, you should complain and not complete the task

When showing up for a job interview, you should look angry and upset

Smiling and being friendly are signs of a positive attitude

Which one has a good work ethic?

If you are a great communicator, is that a hard skill or soft skill?

Are qualifications considered hard skills or soft skills?

Certificates from courses taken

If you are extremely motivated, is that a hard skill or a soft skill?

If you are proficient in HTML is that a hard skill or soft skill?

Is being a team player a hard skill or soft skill?

Is being a skilled carpenter a hard skill or soft skill?

Soft skills are usually related to your personality and your "people skills."

Hard skills will get you the job, but soft skills will allow you to keep the job.

Soft skills DO NOT help to define the type of person you are to work with.

Hard skills are specific concrete professional abilities.

Once you acquire a hard skill, it usually stays with you through your entire career.

Hard skills are NOT usually quantifiable and teachable such as accounting strategies, computer programming, or plumbing techniques.

A good resume WILL NOT have a good balance of your hard and soft skills.

Even though hard and soft skills are equally valuable, some careers have a higher demand for one over the other.

Which of the following is NOT a soft skill?

Which of the following is NOT a hard skill?

Unlike hard skills, it's hard to point to specific evidence that you possess a soft skill.

telling the truth, NOT lying

complete, constant support

polite, showing respect

work together to do something

think clearly and notice things

stong desire to accomplish something

being on time

being curious or engaged

participating in something you care about

staying calm when stressful things happen

prevent hostility by using kind and soothing langugage

having faith in yourself

able to recognize humor, to appreciate a joke

able to deal with changes and surprises

dependable, can be trusted to do what needs to be done

starts work without having to be told, a self-starter

EB4 One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should

EA5

If the supervisor on duty gives you a task you do not understand, you should

AH1

Which of the following programs would you use to create a multimedia presentation to a group?

EK5

Which of the following subjects is illegal for a potential employer to ask during the hiring process?

AD1

You borrowed $4500.00 at 9.5% for 1 year with a single payment, what would your total payback be for this loan?

AC1

What is often the first step that co-workers should take when trying to solve a problem?

EC3

What should an employer do if a co-worker is spreading malicious gossip about another worker?

AA4

The way that a receiver responds to a message that helps the sender know ifthe message was understood is called what?

AB6

When communicating with one’s supervisor in a written report, one should

AD1

If a job pays $8.00 per hour for 40 hours per week, your gross pay for that week would be

EF3

Assigning tasks to team members based on their strengths or talents is

EK4

When preparing a resume, what part of the resume should be at the top?

EH1

Self-control helps employees to deal with the business’s customers becauseemployees with self-control are

ED1

Scenario:

You’re working as a radio broadcaster for WMJC. As part of your job, yousupervise Gerald, an assistant who works with you. In order to coordinate the work, it is important for you and the assistant to be on the same daily work schedule.

The company provided each employee a handbook with its policies, rules, and procedures. In these policies and procedures, the work day and responsibilities are clearly defined.

Gerald often comes in early with the hope of leaving early so he can meet his friend. However, because he arrives before you do, work priorities for that day are not pre-assigned and thus he has nothing to do until you get there. Answer these questions about handling the situation with Gerald.

What is wrong with Gerald changing his work schedule without approval as long as he puts in the required number hours?

ED1

Scenario:

You’re working as a radio broadcaster for WMJC. As part of your job, you supervise Gerald, an assistant who works with you. In order to coordinate the work, it is important for you and the assistant to be on the same daily work schedule.

The company provided each employee a handbook with its policies, rules, and procedures. In these policies and procedures, the work day and responsibilities are clearly defined.

Gerald often comes in early with the hope of leaving early so he can meet his friend. However, because he arrives before you do, work priorities for that day are not pre-assigned and thus he has nothing to do until you get there. Answer these questions about handling the situation with Gerald.

If Gerald wants to change his work schedule, what should he do?

If Gerald does not abide by the company’s policies, it would most likely result in his

AD4

Using the bar graph, determine the approximate percentage of time Brandon spent on homework:

AD4

Olive did a survey where she asked all the students in her school to name their favorite flavor of ice cream. The results are shown in the pie chart. If there were 950 students in the school, what percent said chocolate was their favorite flavor?

AE4

The FDIC (Federal Deposit Insurance Corporation) currently

guarantees deposits up to

What do Competences consist of?

Are soft skills an important part of working with others?

A serious disagreement or argument

Something that blocks your way

Assistance provided by a company for people who buy their products

The ability to make good, quick decisions

The ability to recover quickly from difficulties

Moral principles that govern a persons behavior

The ability to use your time effectively

Communication without the use of spoken language

The ability to observe and evaluate your own behavior

Communicating non-verbally through conscious or unconscious gestures and movements

Dealing with relationships or communication between people

To be aware of, control, and express one's emotions

Able to be trusted

Fix problems in a mechanical or electronic system

Cause someone to do something through reason or argument

Paying close attention to something

A set of circumstances that makes it possible to do something

The process where two or more people work to find a peaceful solution to their dispute

Failure is the end of all things.

true or false: its okay to wear a t-shirt and sandals to work

in order to be a good team member you must

someone at work asks you for help when you are doing a task

a soft skill is

a hard skill is

can you use soft skills in other places besides work?

if it's really important , what should you do?

The following statement is a description of which soft skill: "Enunciating, speaking loudly enough, and employing an upbeat tone will help you communicate clearly and positively with your customers."

Mark the options that correspond to hard skills

What would be a correct definition for self-control?

"If customers have a problem with a product or service, focus on what you can do to help them. While you don’t want to seem overly happy when a customer is upset, being proactive and optimistic can help a customer stay positive too."

This statement is talking about:

"When dealing with customers, you want to be able to take control of the situation and do what you need to do in an efficient manner."

What option best describes conflict resolution:

"While you should be friendly with your customers, remember that you are not there to share your life story. When a customer explains an issue he is having, there is no need for you to respond with your own, related problem. A simple “I understand” or “I know how you feel” can make the customer feel understood and appreciated."

This statement describes:

"This is a big part of working in customer service, and that includes being able to say, “I’m sorry,” whether it’s for a late shipment or the poor quality of a product."

This statement describes:

"However, make sure you are never laughing at a customer, such as when they make a mistake or have trouble with something. Instead, laugh with your customers."

This statement describes:

Active listening are important in Sales because.?

The two types of motives for buying are rational and emotional.

The purpose and goal of selling is to help customers make ________ buying decisions.

What can salespeople do to maintain good relationships with existing customers?

What is meant by consultative selling ?

What is a key component of solution selling

The four selling blocks to selling are?

Open-ended questions provide you with ONLY 'Yes' or 'No' answer

Complete the sentence.

"Gestures make your speech __________ and easy to understand."

Complete the sentence.

"Gestures for __________ help the audience understand differences and changes."

Complete the sentence.

"Gestures for __________ help the audience visualize the size, the shape, the action and so on."

Which word would you support with a gesture?

"My dog is bigger than your dog!"

Which word would you support with a gesture?

"My first point is about water pollution."

Which word would you support with a gesture?

"It is located in the middle."

Which word would you support with a gesture?

"The windows on a ship are round."

Which word would you support with a gesture?

"I have three reasons that I'll describe."

Which two words would you support with a gesture?

"My room is small and has a low ceiling."

Which two words would you support with a gesture?

"Open the laptop and insert the DVD."