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Business Memo

Total questions: 81

Worksheet time: 2hrs 22mins

Name
Class
Date
1.
A short message from person to another in the same business or organization.
a)
Memo
b)
Letter
c)
Report
d)
Spreadsheet
2.
Memorandums are usually referred to as....
a)
Email
b)
Memos
c)
Message
d)
Letter
3.
Memos have no salutation line and no signature area at the end.
a)
True
b)
False
4.
What are the guide words on a memo?
a)
TO, DATE, SUBJECT
b)
TO, FROM
c)
TO, FROM, DATE, SUBJECT
d)
DATE, SUBJECT
5.
What is the top margin of a memo?
a)
1 inch
b)
1.5 inches
c)
2 inches
d)
2.5 inches
6.
How many times do you space between paragraphs in a memo?
a)
One Time
b)
Two Times
c)
Three Times
d)
Four Times
7.
How many times do you space within the paragraphs of a memo?
a)
Quadruple Space
b)
Double Space
c)
Single Space
d)
No Spaces
8.
The initials of the person who types the memo.
a)
Writers Initials
b)
Left Align
c)
Center Align
d)
Typists Initials
9.
A keying style for a letter or memo in which all the text is aligned at the left margin.
a)
Indented
b)
Hanging Indent
c)
Modified Block
d)
Block
10.
A special notation at the of a memo or letter that indicates that an item(s) is attached to the letter or memo.
a)
Attachment
b)
Enclosure
c)
Copy Notation
d)
Typist Initials
11.
The main text of a personal letter, business letter, memo, email, or report. 
a)
Attachment
b)
Body
c)
Enclosure
d)
Typist Initials
12.
A special notation at the end of a letter that indicates that an item(s) is included with the letter.
a)
Attachment
b)
Enclosure
c)
Typist Initials
d)
Map
13.
The lowercase initials of the keyboard operator and is keyed at the left margin a double space below the writer’s name. 
a)
Typist Initals
b)
Enclosure
c)
Attachment
d)
Body
14.
The three parts of the memo are: memo heading, body, and typist initials. 
a)
True
b)
False
15.

What is memorandum?

a)

a short notice usually written by the management to address a certain policy or give a certain announcement or changes in an organization.

b)

a short usually written by the management to address a certain policy or give a certain announcement or changes in an organization.

c)

a long notice usually written by the management to address a certain policy or give a certain announcement or changes in an organization.

d)

a short letter usually written by the management to address a certain policy or give a certain announcement or changes in an organization.

16.

Below are the purpose of memo, except...

a)

To inform

b)

To give suggestions

c)

To describe

d)

To communicate the ideas.

17.

It contains the name of the recipient of the memo who will be reading it.

a)

To

b)

From

c)

Date

d)

Subject

18.

What are the features of memo?

a)

Keep the structure brief, simple, writing past tense

b)

Generally less formal than letter, establish accountability, simple

c)

Help build good relationship, difficult to understand, Keep the structure brief

d)

Professional tone, help unbuild good relationship, as formal as letter

19.

When is the memo written?

a)

helath & safety committee

b)

Joe Chan

c)

29 Nov 2013

d)

Room Change

20.

To whom is the memo intended?

a)

Health and Safety Committee

b)

Joe Chan

c)

Chair person

d)

Committee

21.

What is the purpose of this memo?

a)

To give suggestions about the meeting

b)

To inform about the meeting

c)

To instruct the meeting

d)

To remind the meeting

22.
Memorandums are usually referred to as....
a)
Email
b)
Memos
c)
Message
d)
Letter
23.

To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.

The memo is addressed to….

a)

New employees

b)

Mr. Paul Walker

c)

Head of personnel

d)

All employees

24.

To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.

What does the memo concern?

a)

Overdue accounts

b)

Office furniture

c)

Supply request

d)

Typewriters

25.

The purpose of writing memo is to complaint.

a)

True

b)

False

26.

A memo is a form of _____

a)

external communication

b)

internal communication

27.

A memo is normally used for communicating policies, procedures, or related official business ____________________.

a)

within an organization

b)

outside an organization

c)

between companies

d)

between organizations

28.

Check all the common workplace purposes of a memorandum.

a)

Solicitation for opinions

b)

Changes in such aspects as policies, procedures, and prices

c)

Confirmations of verbal discussions, decisions, and meeting times

d)

Relationship building with other businesses

29.

Notice is a form of

a)

inter departmental communication

b)

intra departmental communication

c)

both options are correct

d)

both options are incorrect

30.

In circulars signatures are taken as

a)

proof

b)

for external communication

c)

Both options are incorrect

31.

The top margin of a memorandum is

a)

1 Inch

b)

1.5 inches

c)

2 inches

d)

3 inches

32.

The side and bottom margins of a memorandum are

a)

1 inch

b)

1.5 inches

c)

2 inches

d)

3 inches

33.

The paragraphs of a memorandum are

a)

single-spaced

b)

double-spaced

34.

The paragraphs of a memorandum

a)

are indented .5" with the Tab key

b)

begin at the left margin

c)

are in hanging indent format

35.

The headings of a memorandum begin with

a)

DATE

b)

SUBJECT

c)

FROM

d)

TO

36.

Which is the correct order of memo headings

a)

DATE, TO, FROM, SUBJECT

b)

SUBJECT, TO FROM, DATE

c)

TO, FROM, DATE, SUBJECT

d)

FROM, TO, DATE, SUBJECT

37.

The body of an E-mail message should include the receiver's and sender's names.

a)

True

b)

False

38.

In a personal business letter, which letter part is typed first?

a)

Return Address

b)

Date

c)

Letter Mailing Address

39.

The top margin of a business letter is

a)

1 inch

b)

1;5 inches

c)

2 inches

d)

2.5 inches

40.

The side and bottom margins of a business letter are

a)

.5 inches

b)

1 inch

c)

1.5 inches

d)

2 inches

41.

How many times do you press Enter after the date?

a)

1

b)

2

c)

3

d)

4

42.

How many times do you press Enter after the letter address?

a)

1

b)

2

c)

3

d)

4

43.

How many times do you press Enter after the Salutation?

a)

1

b)

2

c)

3

d)

4

44.

What is the spacing within the body paragraphs?

a)

Single

b)

Double

45.

What is the spacing between body paragraphs?

a)

Single

b)

Double

46.

How many times do you press Enter after the Complimentary close?

a)

1

b)

2

c)

3

d)

4

47.

The letter format in which all lines begin at the left margin is

a)

Modern format

b)

Standard format

c)

Block format

48.

Reference initials are the initials of the

a)

writer of the letter

b)

typist of the letter

c)

receiver of the letter

49.

An enclosure notation is placed

a)

below the Complimentary close

b)

below the writer's name

c)

above the writer's name

50.

Which document is used by a secretary to record what happened DURING a meeting?

a)

business letter

b)

memo

c)

minutes

d)

title page

51.

Which document is used to prepare a list of the topics that will be discussed at the next staff meeting?

a)

agenda

b)

memo

c)

personal business letter

d)

research report

52.

Which document will Scott prepare in advance to list the person who is responsible for presenting each topic at the meeting?

a)

agenda

b)

minutes

c)

memo

d)

outline

53.

Sharon is preparing a list of topics that will be discussed at the upcoming meeting. What document format will she use?

a)

agenda

b)

memo

c)

minutes

d)

table of contents

54.
What do you use to prepare a list of topics to be covered in the upcoming meeting?
a)
letter
b)
agenda
c)
minutes
d)
email
55.

What is a call to order?

a)

a notation of who adjourned the meeting

b)

a formal declaration by the chairperson that the meeting has begun

56.
Old business is unresolved discussions from a previous meeting.
a)
true
b)
false
57.
What is a list of items to discussed or acted upon?
a)
Minutes
b)
Agenda
c)
Letter
d)
Memo
58.
The agenda is prepared after the meeting has occurred.
a)
True
b)
False
59.
Topics and speakers that will present at the next Board meeting is an example of an?
a)
Agenda
b)
Minutes
c)
Letter
d)
Memo
60.
What are the components of the Heading Section of the Agenda?
a)
Organization Name, Date, Location and Time of Meeting
b)
Date and Location
c)
Time of the meeting
d)
Name of the Organization
61.
What items make up the Body of the Agenda?
a)
Time slots
b)
Topics
c)
Time slots, topics, speakers/presenters
d)
Time slots and Speakers/presenters
62.
What are used to describe the discussions, decisions, and actions that occurred during a business meeting.
a)
Agenda
b)
Letter
c)
Minutes
d)
Report
63.
Detailed minutes from a company meeting of stockholders including the pros and cons of each discussion point is a good example of minutes.
a)
True
b)
False
64.
The components of the heading of the minutes are:
a)
Date and time and location
b)
Type of meeting 
c)
Organization Name, Type of meeting, date and time and location
d)
Location 
65.
The Call to Order is a component of the minutes.
a)
True
b)
False
66.
What are the Committee Reports in the minutes?
a)
Call to Order
b)
Roll Call
c)
nprogress reports presented by sub-committee chairs
d)
Review of the previous minutes
67.
What is the New Business component of the minutes?
a)
New topics and issues
b)
Old Business
c)
Unresolved Discussions
d)
Committee Reports
68.
What is the Adjournment component of the Minutes?
a)
Roll Call
b)
Call To Order
c)
nnotation of who adjourned the meeting
d)
Signature Line
69.
What component of the minutes includes the keyed name of the Recording Secretary and a signature?
a)
Adjournment
b)
Old Business
c)
New Business
d)
Signature Line
70.

What are the structures of official memo?

a)

To, From, Content

b)

To, From

c)

To, From, Date, Subject, Content

d)

Date, Subject

e)

Date, from, to

71.

When is the memo written?

a)

28 December

b)

Joe Chan

c)

29 Nov 2013

d)

Room Change

e)

health & safety committee

72.

To whom is the memo intended?

a)

Health and Safety Committee

b)

Joe Chan

c)

Chair person

d)

Committee

e)

Head and Safety Committee

73.

What is the purpose (social function) of this memo?

a)

To give suggestions about the meeting

b)

To inform about the room change for the next meeting

c)

To instruct the meeting

d)

To remind the meeting

e)

To re-inform about the meeting

74.

This business document begins with TO:, FROM:, DATE:, SUBJECT:

a)

Memo

b)

Letter

c)

Table

75.

When working in one of these you have the ability to merge cells

a)

Memo

b)

Letter

c)

Table

76.

You can find a return address and a letter address on this business document

a)

Memo

b)

Letter

c)

Table

77.

This business document is keyed using block format EXCEPT

a)

Memo

b)

Letter

c)

Table

78.

Your reference initials are usually the standard closing for this business document

a)

Memo

b)

Letter

c)

Table

79.

When keying these business documents single space within the paragraphs, but double space between new paragraphs

a)

Memo

b)

Letter

c)

Table

80.

Too fancy up this document you can apply shading and borders

a)

Memo

b)

Letter

c)

Table

81.

Do not indent new paragraphs when keying these business documents

a)

Memo

b)

Letter

c)

Table