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Worksheets

Effective Communication

Total questions: 26

Worksheet time: 13mins

Name
Class
Date
1.

Communication is defined as: the exchange of information, feelings, thoughts, or ideas.

a)

True

b)

False

2.

Effective communication involves:

a)

speaking

b)

listening

c)

facial expressions

d)

all the above

3.

To communicate well, you must be able to...

a)

express yourself clearly.

b)

actively listen

c)

All answers are correct.

4.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
5.

Active listening involves:

a)

asking questions

b)

repeating back what the other person said

c)

making eye contact

d)

all the above

6.

Non verbal communication is communication

a)

using words

b)

using sign language

c)

without words

7.
Gestures, touch, body language, eye contact are all types of:
a)
verbal communication
b)
non-verbal communication
c)
message
d)
feedback
8.

An example of verbal communication is:

a)

Phone conversation

b)

Posture

c)

Eye contact

d)

Writing an email

9.

Your teacher has not given you a grade for a paper you handed in, and you tell him or her, "I handed in that paper with everyone else. It's not my fault if you can't keep yourself organized," is an example of which of the following communication styles?

a)

Agressive

b)

Passive

c)

Assertive

10.

A person who has a tendency to give up, or give in without standing up for their rights and needs

a)

Aggressive

b)

Assertive

c)

Communication

d)

Passive

11.

Which communication style is the most effective?

a)

Aggressive

b)

Passive

c)

Assertive

12.

Which people tend to be "chameleons" or change to suit the situation?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

13.

Which people tend to be loud and in your face, blunt, or tactless?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

14.

Which people tend to take care of themselves and their own rights only?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

15.

Which people tend to use silence and guilt trips to manipulate others?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

16.

Which people tend to consider the rights of self and rights of others?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

17.

Which people tend to be honest, tactful, and respectful?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

18.

Albert wants to play basketball, while John wants to stay inside and play a video game. Which of the following is a compromise?

a)

They play each game for an hour.

b)

They don't hang out at all.

c)

They play basketball.

d)

They argue until one person gives in.

19.

If you're arguing with a classmate, who's the best person to mediate the dispute?

a)

You

b)

Your best friend

c)

Your teacher

d)

Your classmate's brother

20.

Describe compromise.

a)

not sharing

b)

getting your way

c)

take without giving

d)

give and take

21.
Which Disney Pixar movie has the quote, " I'm happier than a tornado in a trailer park!"
a)
Finding Nemo
b)
Wall-E
c)
Toy Story
d)
Cars
22.

If you can't seem to solve your conflict yourself, you should

a)

Ask for help

b)

Fight the other person

c)

Just forget about it and stay angry

d)

Keep trying to make them see it your way

23.

Is this a good "I" statement?


"I feel sad when you forget my birthday. Next time, can you please send me a message even if you can't tell me "Happy Birthday" in person?"

a)

Yes

b)

No

24.

Is this a good "I" statement?


"It makes me angry when you speak to me that way. You need to watch your mouth when you speak to me!"

a)

Yes

b)

No

25.

Which people tend to be direct and use eye contact?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

26.

Which of the following is a verbal cue you can use to show you’re actively listening?

a)

saying, “Ooh ooh”

b)

interrupting

c)

humming a familiar song

d)

asking a follow-up question