WorksheetsWeek 8 - It's not WHAT you say, but HOW you say it.
Total questions: 15
Worksheet time: 8mins
It is a term defined as the ability to recognize and regulate emotions, yours and those of others.
Pitch
Loudness
Emotional Intelligence
Emotion detection
The call center is where emotional intelligence, or the lack thereof, will be felt most strongly. Do you…?
Agree
Disagree
Someone who displays emotional intelligence can use emotions to…
…direct their thinking and
actions.
…understand others’ emotions.
…manage those to help them gain
success and satisfaction in work.
It is considered the melody of our speech.
Content
Intonation
Rate
Pitch
The main movement of intonation
begins at the tonic syllable. The movement can be:
(a)
Intonation has a definite effect on meaning and…
(a)
The two most common intonation patterns are:
(a)
The rising-falling intonation is also called…
(a)
It is the name given to the non-verbal elements of speech used to modify meaning and convey emotion.
Rate
Pitch
Loudness
Paralanguage
It is the speed of speaking in words per minute from slow to fast.
Rate
Pitch
Loudness
Paralanguage
The auditory attribute of sound ordered on a scale from low to high is…
Rate
Pitch
Loudness
Paralanguage
This what the audience actually perceives, and it correlates with the physical strength (amplitude) of your speech.
Rate
Pitch
Loudness
Paralanguage
Rate, pitch, and loudness are components of…
(a)
Does emotion detection really exist?
Yes
No
How do I express positive emotions over the phone?
I think I have an idea.
I’m not sure how.
