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WorksheetsROTY Level 2
Total questions: 20
Worksheet time: 7mins
What kind of information you can give to guest upon check in ?
Hotel Facilities, Hotel Promo, Room Rate
Name of Hotel, Hotel Facilities, Room Rack
Hotel Facilities, Luggage Price, Room Rate
Hotel Facilities, Room Rate, Guest Addresses
Guest who couldn't come on the booking date and wants to make a change date is called ?
Occupied No Luggage
Cancellation
No Show
Amendment
when guest finished c/i, FO will give key to the guest. what information on key jacket provides ?
Name, Room Number, Signature, Address
Name, Room Number, Nationality, Departure
Name, Room Number, Arrival, Departure
Name, Room Number, Origin, Remarks
Below is kind of payment method that cashier accept, EXCEPT ?
Voucher Prize
Bank Transfer
Guaranteed Letter
Credit Card
Wrong transaction on guest folio that happened on the same day, can be fixed by ?
Correction
Adjustment
Posting Today
Transfer Balance
Below are the most important things that FO must know as central info, EXCEPT ?
Knowledge Make Up Room
Information Surroundings
Knowledge of Room
Product Knowledge
A guest who regularly stays more than 1 time in a month, is called ?
Long Staying Guest
Honeymoon Guest
Repeater Guest
Corporate Guest
As a front liner, what we MUST do before start shift ?
Check Expected Arrival
Room Blocking
Read Log Book
Prepare Contingency Plan
Below are the SOP to follow up a No Show reservation, EXCEPT ?
Postpone the reservation
Check Voucher & Amendment
Cancel on PMS & Extranet
Check email and in house guest
A reminder to call all due out guests, is called ?
Call Courtesy
Reminder Call
Emergency Call
Courtesy Call
6pm release is a reservation that happened because of these status, EXCEPT ?
Cancelled Reservation
Guaranted Arrival
No Remark Information
Non Guaranteed
Below are deptartments that included in Front-Of-The-house, EXCEPT ?
Food Service Dept
Food Product Dept
Housekeeping Dept
Sales & Marketing Dept
Below are the department that called "Revenue Generate" , EXCEPT ?
Sales & Marketing Dept
Food Product Dept
Engineering
Front Office Dept
What code do you need to RE-PRINT card transaction from EDC ?
Trace Code
Approval Code
Batch Code
CVC Code
Based on bank regulation, a pre-authorization slip when not used will be released within ?
14 days after guest CO
7 days after guest CO
10 days after guest CO
14 days after guest CI
Below are the FORMS that used in the operational Front Office, EXCEPT ?
Cash Receipt Form
Rebate Form
Officer Check Form
Paid Out Form
What is the formula to find "Room Occupancy" ?
Room Revenue x Room Sold x 100%
Room Sold / Room Available x 100%
Room Sold x Room Available x 100%
Room Revenue / Room Available x 100%
Total room revenue divided by total room available, is the formula for ?
Average Room Sold
GoPPaR
Average Room Rate
RevPar
Who is the Minister of Education & Culture periode 2019 - 2024 ?
Mr. Erick Thohir
Nadin Chandrawinata
Mr. Nadiem Makarim
Mr. Nadiem Margarin
What kind of charges that included in Incidental Charges ?
Early C/I
Extra Bed
Late C/O
Room Charge Manual
