Customer can only be cancelled on their Lazada App or Lazada website after it is Packed by seller/warehouse.

What is the status of the order if the package has arrived in the Philippines and is waiting to be cleared and released by customs?

What is the status of the order if the package has already been received by the Logistics facility and will now be sorted out for shipment?

In the customer-first value framework, what behaviors if we are humble, grateful, courteous, and always respect our customers?

What are the two options if the order status is Packed by seller/warehouse but the customer wants to cancel the order?

What are the possible reasons why the order was cancelled? Select all that apply.

If the order got cancelled and the voucher used has expired, customer can still use the voucher for another order.

It is one of the shipping options that allow you to pick up your orders in your chosen location. This is applicable to products under the categories of Fashion, Health and Beauty, and Accessories.

Most packages are delivered on time. On rare occasions, orders may be delivered after the estimated delivery date. What are the possible reasons for delayed delivery?

How will the customer know the new delivery lead time of the order?

Once the customer has successfully cancelled an item, he/she can retract the cancellation request

In the customer-first value framework, what core values if this is to acknowledge the concern by paraphrasing and not parroting the customer's issue?

All Digital Goods can be cancelled regardless of the status.

Express Delivery is what we call same-day delivery for orders made before 1 PM and next-day delivery for orders made after 1 PM but this delivery service is currently not available.

The customer placed an order on April 15, 2021, and the estimated delivery date of the item is on April 18 to 25, 2021. The customer contacted us on April 24, 2021, to follow up on the order. Do we consider this scenario as WIMO within EDD?

Sellers with the "Delivered by Seller" option arrange their own delivery. These sellers would call the customer to arrange the delivery schedule or an appointment in their nominated branches within 48 hours.

In the customer-first value framework, what core values if we develop long-term thinking and creating customer value?

The customer placed an order on April 10, 2021, and the estimated delivery date of the item is on April 14 to 20, 2021 with a shipped status. The customer contacted us on April 20, 2021, to follow up on the order. Do we consider this scenario as WIMO beyond EDD?