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WorksheetsMonitoring Tab Review
Total questions: 10
Worksheet time: 10mins
AA - Alarm Accessed in a customer's event history means....
The alarm has been set off
A monitoring rep is now working the alarm
The customer disarmed the system
The police have arrived on the scene
All states require customers to register their alarm systems.
True
False
How should you read the event history?
Top to bottom
Left to right
Bottom to top
Right to left
A residential fire system can be placed on test for 24 hours in one day.
True
False
What test type should you always choose when putting a system on test?
Disregard sensors
Disregard signal type
Which of the following are reasons to put a customer's system on test? (select all that apply)
Customer needs to change batteries
Customer is remodeling
Communication Test
They don't want to pay their bill
If you need to change general dispatch instructions for a customer, you'll need to transfer to the monitoring department.
True
False
When transferring a call to our monitoring department, what information should you get the agent?
Account Number
Site Number
CS Number
Primary Phone Number
You can place temporary dispatch instructions on an account without having to transfer to Monitoring.
True
False
When you see FC on the event history, this means that everything on site has been confirmed to be okay.
True
False
