True/False: If someone criticizes you unfairly at work, stand up for yourself and get angry.

True/False: It's always better to do everything by yourself.

True/False: One reason new jobs are so stressful is the fear of the unknown.

True/False: Communication is a process that involves four steps.

True/False: Watching television is an example of one-way communication

True/False: The channel you choose to communicate with is not important.

True/False: A sender is a person who has something to communicate.

True/False: A receiver is a person who hears a message.

True/False: As long as you speak the same language as the person you are trying to communicate with, there can be no barriers to communication.

True/False: Aggressive communicators communicate the best.

True/False: Assertive communicators have the most balanced style of communication.

True/False: Passive communicators communicate the best because they never make any enemies.

True/False: A person's communication style is unconscious and difficult to change.

True/False: Different communication styles often create barriers to communication.

Multiple choice: The three basic kinds of communicators are:

Multiple choice: The kinds of financial aid you don't have to pay back are

Multiple choice: a good example of two-way communication is

Multiple choice: If someone at work is abusive, you should

Multiple choice: If you need to get more job training, you should.

Matching: backup for emergencies

Matching: neither passive nor aggressive; try to listen and respond as effectively as possible.

Matching: feelings customers have toward a business

Matching:response the receiver gives the sender.

Matching: taking on a task for no pay