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HMPE 211- DATA ANALYTICS IN HOSPITALITY INDUSTRY BSHM 2A

Total questions: 41

Worksheet time: 1hrs 5mins

Name
Class
Date
1.

Refers to the process of examining datasets to draw conclusions about the information they contain.

a)

First-party data

b)

Data Analytics

c)

Second-party data

d)

Third-party data

2.

Aggregated data a company buys from a marketplace

a)

Data Analytics

b)

First-party data

c)

Second-party data

d)

Third-party data

3.

Data a company collects about its own customers.

a)

Data Analytics

b)

First-party data

c)

Second-party data

d)

Third-party data

4.

Data a company obtains from a known organization that collected .

a)

Data Analytics

b)

First-party data

c)

Second-party data

d)

Third-party data

5.

Knowing exactly how much your facilities are being used helps to better understand maintenance needs.

a)

Problem identification

b)

Maintenance

c)

New offerings

6.

Correction of errors can only occur if you look at the data.

a)

Maintenance

b)

New offerings

c)

Problem identification

7.

New products, start new activities, enter new markets, and create new offers for your guests to broaden revenue streams.

a)

New offerings

b)

Maintenance

c)

Problem identification

8.

Is a computer program used to create electronic spreadsheets.

a)

MS office

b)

Excel

c)

Graphs

d)

Charts

9.

Represent variations in values of data points over a given duration of time.

a)

Graphs

b)

Table

c)

Charts

d)

Excel

10.

Is a powerful feature to group your data together in Excel.

a)

Graphs

b)

Excel

c)

Charts

d)

Table

11.

Is a graphical representation of data, in which “the data is represented by symbols, such as bars in a bar chart, lines in a line chart, or slices in a pie chart.

a)

Table

b)

Excel

c)

Charts

d)

Graphs

12.

Is the middle number in a sorted, ascending or descending, list of numbers and can be more descriptive of that data set than average.

a)

Mean

b)

Median

c)

Mode

d)

Standard deviation

13.

Is the average or norm.

a)

Mean

b)

Median

c)

Mode

d)

Standard deviation

14.

This is just as simple as it sounds; it is a count how many items or “observations’ you have.

a)

Frequency

b)

Counts

c)

Mode

d)

Mean

15.

Is the number of occurrences of a repeating event per unit of time and how often something happens.

a)

Counts

b)

Frequency

c)

Mode

d)

Mean

16.

It is the most frequent value.

a)

Mean

b)

Median

c)

Mode

d)

Standard deviation

17.

Is a statistics that measures the dispersion of a datasets relative to its mean and is calculated as the square root of the variance.

a)

Mean

b)

Median

c)

Mode

d)

Standard deviation

18.

Is a convenient program because it allow user to create large spreadsheets, reference information, and it allows for better storage of information.

a)

Mode

b)

Mean

c)

MS office

d)

Excel

19.

Are used to describe the basic features of the data in a study. They provide simple summaries about the sample and the measures.

a)

Inferential statistics

b)

Descriptive statistics

c)

Data analytics

d)

Standard deviation

20.

Psychologist known for developing four levels of measurement

a)

Stanley Smith

b)

Paul Smith

c)

Clifford Smith

d)

Sam Smith

21.

A sub-type of nominal scale with only categories (e.g. male/female)

a)

Descriptive

b)

Inferential

c)

Dichotomous

d)

Ordinal scale

22.

Are typically measures of non-numeric concepts like satisfaction, happiness, discomfort, etc.

a)

Ratio scales

b)

Interval scales

c)

Nominal scales

d)

Ordinal scales

23.

Are the ultimate nirvana when it comes to data measurement scales because they tell us about the order, they tell us the exact value between units.

a)

Ratio scales

b)

Interval scales

c)

Nominal scales

d)

Ordinal scales

24.

Are numeric scales in which we know both the order and the exact differences between the values. The classic example of an interval scale is Celsius temperature because the difference between each value is the same.

a)

Nominal scales

b)

Ordinal scales

c)

Ratio scales

d)

Interval scales

25.

Are used for labeling variables, without any quantitative value and could simply be called “labels.”

a)

Ordinal scales

b)

Interval scales

c)

Nominal scales

d)

Ratio scales

26.

Find the mean of 8,5,7,10,15,21

a)

11

b)

12

c)

13

d)

14

27.

Find the median of the set of numbers: 1,2,3,4,5,6,7,8,9 and 10.

a)

55

b)

10

c)

1

d)

5.5

28.

Find the mode from these test results: 90,80,77,75,66,43,65,90,75

a)

80

b)

77 and 66

c)

75 and 90

d)

65 and 90

29.

Find the mean of these set of numbers: 100, 1050, 600, 320 and 150

a)

333

b)

444

c)

440

d)

320

30.

Find the mean of 2+2+3+5+5+7+8

a)

4.52

b)

4.75

c)

4.57

d)

4.79

31.

Find the mode of the set of numbers: 8, 5, 15, 18, 13, 20

a)

5

b)

18

c)

13

d)

no mode

32.

Calculate the standard deviation of the following set of numbers: 88, 98, 93, 82 and 89.

a)

5.985

b)

5.958

c)

6.958

d)

6.895

33.

Find the mode of the set of numbers: 3, 7, 5, 13, 3 , 9, 3, 7 and 4

a)

3

b)

7

c)

4

d)

13

34.

Find the median of 1, 3, 3, 6, 7, 9, 8

a)

8

b)

7

c)

6

d)

3

35.

These numbers are taken from the number of people that attended a particular church every Friday for 7 weeks: 62, 18, 39, 13, 16, 3, 25. Find the mean.

a)

25

b)

210

c)

62

d)

30

36.

The following numbers represent the ages of guests on a birthday party in a hotel: 3, 6, 27, 13, 6, 8, 12, 20, 5, 10. Find the mean.

a)

11

b)

6

c)

9

d)

110

37.

Find the mode for the following series of numbers:

2, 3, 6, 8, 11, 9, 8, 15, 6, 11, 16 and 6.

a)

8

b)

11

c)

6

d)

16

38.

It is easy to remember because is sounds like “order” and that’s the key to remember with –it is the order that matters.

a)

Nominal

b)

Ordinal

c)

Interval

d)

Ratio

39.

Types of Level of Measurement. (4 points)

4 lines
40.

Applications of Data Analytics in Hospitality Industry.

(5 points)

4 lines
41.

Give at least 3 examples of the key benefits of real-time data analytics for the hospitality industry. (3 points)

4 lines