Free Printable The Guest Cycle

Free Printable Worksheets

Worksheets

The Guest Cycle

Total questions: 20

Worksheet time: 11mins

Name

Class

Date

1.

RESERVATION

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

2.

Attends to inquiries on room rates

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

3.

Room assignment

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

4.

Guest asks if you can confirm their flights

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

5.

SAFE DEPOSITS

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

6.

Issuing of key

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

7.

Baggage handling

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

8.

Maintaining guest account

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

9.

Wake up call

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

10.

Bill settlement

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

11.

Issuing of breakfast coupon

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

12.

Creation of guest history record

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

13.

Keeping accounts up-to-date

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

14.

Verifies information from reservation slip

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

15.

Settlement of guest account

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

16.

Attending to guest registration

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

17.

Assisting guest in transportation

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

18.

Find out if the guest has enjoyed their stay

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

19.

Confirm method of payment

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

20.

Update room status

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

100 %

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