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Worksheets

CHAPTER 1 and 2 pom

Total questions: 44

Worksheet time: 20mins

Name
Class
Date
1.

Definition of marketing is the process by which companies create ______ for customers and build strong customer ________ in order to capture value from customer in return (Kotler, 2016).

a)

needs, value

b)

value, relationships

c)

wants, needs

d)

relationships, value

2.

Satisfaction occurs when _______________.

a)

the performance meet or exceed customer's expectation.

b)

the performance was lower than customer's expectation.

3.

Demands are human wants that are backed by buying power.

a)

True

b)

False

4.

________________ is the set of all actual and potential buyers of products or services.

a)

Segment

b)

Need

c)

Value

d)

Market

5.

The marketing manager of this company only focuses on the quantity of the product, product availability and low price to appeal itself to the customers. This company uses _________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

6.

The marketing manager of this company focuses on the quality and image of the product, and knows that customers will buy it because they recognize the product's worth. This company uses ________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

7.

The marketing manager of this company didn't focus on the the quality or price, but rather the techniques in selling their products. This company uses __________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

8.

The marketing manager of this company is very customer-oriented and focuses on selling the products or services that the customer wanted or needed. This company uses _______________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

9.

The manager of this company not only care about the customer, but also the environment and the societal well being. They produce good quality product and practice green marketing. This company uses ________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

10.

MSM Gula Prai didn't believe in promoting their products on media, but believe that the customers will buy their products due to its low price and product availability. They are practicing _______________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

11.

Volkswagen Groups own several luxurious automobile brands like Audi, Lamborghini and Bugatti which thrives on quality and excellence. Mainly, they practice _____________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

12.

Avon Company practises multi-level marketing and train the 'Avon Lady' on the perfect personal selling skills and even organizes Avon Party to attract more customers. They are using _________ concept.

a)

Production

b)

Product

c)

Sales

d)

Marketing

e)

Societal Marketing

13.

AirAsia, a Malaysian-based airline company, really cares about their customers with their affordable ticket prices and it is showcased in their tagline, 'Now Everyone Can Fly. AirAsia is using _______________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

14.

____________is the difference between the benefit a person gains from a product and the costs incurred in obtaining the product.

a)

Quality

b)

Satisfaction

c)

Value

d)

Want

15.

Which of the following is NOT included in 5 Marketing Concepts?

a)

Market

b)

Customer needs, wants, & demands

c)

Exchange

d)

Customer Satisfaction

16.

As per Dr. Piano, what is the equation for Customer Satisfaction?

a)

CS=Performance>Expectation

b)

CS=Performance<Expectation

c)

CS=Benefits/Price

d)

CS=Price/Benefits

17.

Which of the following is NOT included in 4 P's of Marketing?

a)

Promotion

b)

Products

c)

Place

d)

Peace

18.

_________ are the form human needs take as they are shaped by culture and individual personality.

a)

Wants

b)

Needs

c)

Demands

d)

Performance

19.

_______ are human wants that are backed by buying power.

a)

Needs

b)

Wants

c)

Demands

d)

Market offerings

20.

_________ are a combination of products, services, and experiences offered to a market to satisfy a need or want.

a)

Market

b)

Marketing offerings

c)

Exchange

d)

Value and Satisfaction

21.

Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?

a)

Societal Marketing Concept

b)

Placement Concept

c)

Marketing Strategy

d)

Customer Satisfaction

22.

Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?

a)

Societal Marketing Concept

b)

Placement Concept

c)

Marketing Strategy

d)

Customer Satisfaction

23.

TRUE OR FALSE

PARTNER RELATIONSHIP MANAGEMENT means working closely with partners in other company departments and outside the company to jointly bring greater value to customers.

a)

True

b)

False

24.

The idea that achieving organizational goals depends on knowing the needs, and wants of target market and delivering the desired satisfactions better than competitors do.

a)

Production Concept

b)

Product Concept

c)

Societal Marketing Concept

d)

Marketing Concept

25.

The idea that consumers will not buy enough of the firm's product, unless it undertakes a large-scale selling and promotion effort.

a)

Production Concept

b)

Product Concept

c)

Selling Concept

d)

Marketing Concept

26.

Products has 2 under category which is Tangible and ___________

a)

Intangible

b)

Promotion

c)

Place

d)

Price

27.

Political, economic, sociocultural, technological and legal factors are all a part of an organisation's _______________ environment?

a)

Macro

b)

Micro

c)

Internal

d)

Ethical

e)

All of the above

28.

Which of the following is part of an organisation's marketing environment?

a)

The organisation's micro-environment.

b)

The organisation's macro-environment.

c)

Any internal or external force that affects the organisation's ability to create, communicate, deliver and exchange offerings of value.

d)

All of the options listed are part of an organisation's marketing environment.

29.

Customers are a part of an organisation's _____________environment.

a)

internal

b)

micro

c)

macro

d)

customers are not part of the organisation's environment

e)

internal and macro

30.

The Australian Government regularly conducts a census, collecting information about everybody who is in Australia on a given date. Many of the questions asked in the census are demographic. Which of the following is not a demographic characteristic?

a)

Age

b)

Ethnicity

c)

Gender

d)

Marital status

e)

All of the above are demographic characteristics.

31.

5. 5. Cartwrights Law Firm spends time analysing the political, economic, sociocultural, technological, environmental and legal factors which are affecting their organisation. These factors form the _______________ environment?

a)

macro

b)

micro

c)

internal

d)

ethical

e)

All of the above

32.

Which of the following is not a part of an organisation's microenvironment?

a)

Customers

b)

Demographic

c)

Competitors.

d)

All of the options listed are a part of an organisation's macro environment.

33.

Working for the Aldi supermarket chain, you are very aware of the activities of your company's competitors; Coles and Woolworths, and find that you frequently make changes to your business in response to actions they have taken. You also notice that they react when you make changes to your business offering. This competition is occurring within the:

a)

internal environment.

b)

external environment

c)

the macro-environment.

d)

micro-environment.

34.

In an attempt to overcome legal regulations, an industry body may attempt to influence which aspect of its marketing environment?

a)

political

b)

socio-cultural

c)

competitive

d)

economic

35.

Your company has decided to investigate its likelihood of success if it expands its operations from a national company to a multinational company. The key environmental factors that your company must consider when analysing this extended marketing environment include:

a)

•Demographic

•Cultural

•Political

•Economic

•Technological

•Natural

b)

•Business

•Cultural

•Political

•Competitive

•Natural

c)

•Demographic

•Public

•Political

•Economic

•Technological

d)

•Demographic

•Cultural

•Customers

•Economic

•Technological

•Suppliers

36.

As part of your marketing degree you decide to investigate factors affecting people's attitudes, beliefs, behaviours, preferences, customs and lifestyles. These macro environmental forces which you investigate are collectively known as:

a)

•Demographic

b)

•Natural

c)

Socio-Cultural

d)

Political/Economic

37.

What is macro environment?

a)

Forces that shape opportunities but also pose threats to the company.

b)

The immediate small-scale environment of an organism or a part of an organism.

c)

Cultural factors which every company shows to the world.

38.

Name the 6 forces of macro environment

a)
b)
c)
39.

How are known the forces of macro environment?

a)

DEPEST model

b)

SWOT model

c)

SARFA model

d)

PESTEL model

40.

Demographic force consist in...

a)

Size, density, age, thoughts and gender.

b)

Occupation, size, gender, density and age.

c)

Age, occupation, year and density.

d)

Density, age, size and population.

41.

Factors that affect consumer purchasing power and spending patterns is known as...

a)

Economic Force

b)

Demographic Force

c)

Ecologic Force

d)

Technological Force

42.

What is Socio-Cultural Force?

a)

Is about the natural resources which needed and inputs by marketers.

b)

Related to the people.

c)

Factors that affect society's basic values, preferences and behavior.

d)

Factors that not affect society's basic values, preferences and behavior.

43.

What involves the Political Force?

a)

Laws, government agencies and pressure groups.

b)

Business, economy, political and population.

c)

Laws, organizations and individuals in a society.

d)

Government agencies, pressure groups and politics.

44.

Factors that create new technologies and create new products and market opportunities:

a)

Tecnological force

b)

Demographic resources

c)

Technological force

d)

Economic force