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WorksheetsCHAPTER 1 and 2 pom
Total questions: 44
Worksheet time: 20mins
Definition of marketing is the process by which companies create ______ for customers and build strong customer ________ in order to capture value from customer in return (Kotler, 2016).
needs, value
value, relationships
wants, needs
relationships, value
Satisfaction occurs when _______________.
the performance meet or exceed customer's expectation.
the performance was lower than customer's expectation.
Demands are human wants that are backed by buying power.
True
False
________________ is the set of all actual and potential buyers of products or services.
Segment
Need
Value
Market
The marketing manager of this company only focuses on the quantity of the product, product availability and low price to appeal itself to the customers. This company uses _________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company focuses on the quality and image of the product, and knows that customers will buy it because they recognize the product's worth. This company uses ________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company didn't focus on the the quality or price, but rather the techniques in selling their products. This company uses __________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company is very customer-oriented and focuses on selling the products or services that the customer wanted or needed. This company uses _______________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The manager of this company not only care about the customer, but also the environment and the societal well being. They produce good quality product and practice green marketing. This company uses ________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
MSM Gula Prai didn't believe in promoting their products on media, but believe that the customers will buy their products due to its low price and product availability. They are practicing _______________ concept.
production
product
sales
marketing
societal marketing
Volkswagen Groups own several luxurious automobile brands like Audi, Lamborghini and Bugatti which thrives on quality and excellence. Mainly, they practice _____________ concept.
production
product
sales
marketing
societal marketing
Avon Company practises multi-level marketing and train the 'Avon Lady' on the perfect personal selling skills and even organizes Avon Party to attract more customers. They are using _________ concept.
Production
Product
Sales
Marketing
Societal Marketing
AirAsia, a Malaysian-based airline company, really cares about their customers with their affordable ticket prices and it is showcased in their tagline, 'Now Everyone Can Fly. AirAsia is using _______________ concept.
production
product
sales
marketing
societal marketing
____________is the difference between the benefit a person gains from a product and the costs incurred in obtaining the product.
Quality
Satisfaction
Value
Want
Which of the following is NOT included in 5 Marketing Concepts?
Market
Customer needs, wants, & demands
Exchange
Customer Satisfaction
As per Dr. Piano, what is the equation for Customer Satisfaction?
CS=Performance>Expectation
CS=Performance<Expectation
CS=Benefits/Price
CS=Price/Benefits
Which of the following is NOT included in 4 P's of Marketing?
Promotion
Products
Place
Peace
_________ are the form human needs take as they are shaped by culture and individual personality.
Wants
Needs
Demands
Performance
_______ are human wants that are backed by buying power.
Needs
Wants
Demands
Market offerings
_________ are a combination of products, services, and experiences offered to a market to satisfy a need or want.
Market
Marketing offerings
Exchange
Value and Satisfaction
Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?
Societal Marketing Concept
Placement Concept
Marketing Strategy
Customer Satisfaction
Which of the following is ONE of the 5 alternative concepts that companies use to carry out their marketing strategy?
Societal Marketing Concept
Placement Concept
Marketing Strategy
Customer Satisfaction
TRUE OR FALSE
PARTNER RELATIONSHIP MANAGEMENT means working closely with partners in other company departments and outside the company to jointly bring greater value to customers.
True
False
The idea that achieving organizational goals depends on knowing the needs, and wants of target market and delivering the desired satisfactions better than competitors do.
Production Concept
Product Concept
Societal Marketing Concept
Marketing Concept
The idea that consumers will not buy enough of the firm's product, unless it undertakes a large-scale selling and promotion effort.
Production Concept
Product Concept
Selling Concept
Marketing Concept
Products has 2 under category which is Tangible and ___________
Intangible
Promotion
Place
Price
Political, economic, sociocultural, technological and legal factors are all a part of an organisation's _______________ environment?
Macro
Micro
Internal
Ethical
All of the above
Which of the following is part of an organisation's marketing environment?
The organisation's micro-environment.
The organisation's macro-environment.
Any internal or external force that affects the organisation's ability to create, communicate, deliver and exchange offerings of value.
All of the options listed are part of an organisation's marketing environment.
Customers are a part of an organisation's _____________environment.
internal
micro
macro
customers are not part of the organisation's environment
internal and macro
The Australian Government regularly conducts a census, collecting information about everybody who is in Australia on a given date. Many of the questions asked in the census are demographic. Which of the following is not a demographic characteristic?
Age
Ethnicity
Gender
Marital status
All of the above are demographic characteristics.
5. 5. Cartwrights Law Firm spends time analysing the political, economic, sociocultural, technological, environmental and legal factors which are affecting their organisation. These factors form the _______________ environment?
macro
micro
internal
ethical
All of the above
Which of the following is not a part of an organisation's microenvironment?
Customers
Demographic
Competitors.
All of the options listed are a part of an organisation's macro environment.
Working for the Aldi supermarket chain, you are very aware of the activities of your company's competitors; Coles and Woolworths, and find that you frequently make changes to your business in response to actions they have taken. You also notice that they react when you make changes to your business offering. This competition is occurring within the:
internal environment.
external environment
the macro-environment.
micro-environment.
In an attempt to overcome legal regulations, an industry body may attempt to influence which aspect of its marketing environment?
political
socio-cultural
competitive
economic
Your company has decided to investigate its likelihood of success if it expands its operations from a national company to a multinational company. The key environmental factors that your company must consider when analysing this extended marketing environment include:
•Demographic
•Cultural
•Political
•Economic
•Technological
•Natural
•Business
•Cultural
•Political
•Competitive
•Natural
•Demographic
•Public
•Political
•Economic
•Technological
•Demographic
•Cultural
•Customers
•Economic
•Technological
•Suppliers
As part of your marketing degree you decide to investigate factors affecting people's attitudes, beliefs, behaviours, preferences, customs and lifestyles. These macro environmental forces which you investigate are collectively known as:
•Demographic
•Natural
Socio-Cultural
Political/Economic
What is macro environment?
Forces that shape opportunities but also pose threats to the company.
The immediate small-scale environment of an organism or a part of an organism.
Cultural factors which every company shows to the world.
Name the 6 forces of macro environment
How are known the forces of macro environment?
DEPEST model
SWOT model
SARFA model
PESTEL model
Demographic force consist in...
Size, density, age, thoughts and gender.
Occupation, size, gender, density and age.
Age, occupation, year and density.
Density, age, size and population.
Factors that affect consumer purchasing power and spending patterns is known as...
Economic Force
Demographic Force
Ecologic Force
Technological Force
What is Socio-Cultural Force?
Is about the natural resources which needed and inputs by marketers.
Related to the people.
Factors that affect society's basic values, preferences and behavior.
Factors that not affect society's basic values, preferences and behavior.
What involves the Political Force?
Laws, government agencies and pressure groups.
Business, economy, political and population.
Laws, organizations and individuals in a society.
Government agencies, pressure groups and politics.
Factors that create new technologies and create new products and market opportunities:
Tecnological force
Demographic resources
Technological force
Economic force
