The staff at a busy clinic learned to cooperate and work well with each other. They displayed ____.

Being prompt when reporting to work, avoiding absences, and completing assigned tasks on time demonstrates ____ to your

When you volunteer to begin a task without waiting to be asked, you have ___________.

Using good judgment in what you say and do, and making sure a patient’s privacy is not violated demonstrates ____.

A ___________ person is willing to be held accountable for his or her actions.

In a stressful job, it is important to have ___________- to be tolerant, understanding, and to control your temper.

You have __________ when you are able to understand and identify with another person’s feelings and situation.

The ability to begin or follow through with a task on your own, without the need for recognition or praise from your employer

Saying or doing the kindest, most fitting or appropriate thing in a difficult situation shows_______.

Enjoying your work and having a positive attitude displays ______.

Being qualified & capable of performing a task while striving for accuracy in all you do shows ___.

What quality do you possess if you are able to form conclusions based on evidence?

The exchange of information, thoughts, ideas, and feelings is ____.

The 4 basic components of effective communication are the ____, ____, ____, and ___.

Which term means “anything that could interfere with communication”?

According to your notes, which of the following is NOT an example of a communication barrier?

Which of the following factors does NOT interfere with the communication process?

An example of a psychological barrier to communication is ____.

All of the following are techniques to learn good listening skills except ___.

Methods to use while providing care to people who have limited English-speaking abilities include all of the following EXCEPT

Which of the following is NOT a characteristic of culture?

It is important to show_______________ when working with people, to recognize and appreciate each person’s unique person

Examples of ways to avoid bias, prejudice, & stereotyping include all of the following EXCEPT ___.

If Jared has formed a strong negative feeling opinion toward his nurse without knowing enough about her, he is showing _

The volleyball coach is partial to tall girls, believing they play better than short girls. Her preference means she is

Assuming that all teenagers are reckless drivers is ________.

Classifying people based on physical and biological traits, such as skin color, is their ___.

The assumption that everyone in a particular group is the same is ______________.

A preference that inhibits impartial judgement is a _________.

“Asian”, “Eastern European”, and “African American” are all classifications based on national origin and culture. This is _____.

These are aspects of cultural diversity that could impact health care workers EXCEPT ____.