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WorksheetsNoom | Day 7 Billing
Total questions: 11
Worksheet time: 6mins
What are the functions of the expire and the cancel button? (Select All that apply)
Cancel button will delete the user's date?
Expire button will provide a refund?
Cancel button will cancel the account immediately
Expire button will cancel the account at the end of billing cycle
International Noomers: what is the recommended course of action when the customers comes and requests a refund for the most recent charge?
Only refund the most recent charge
Provide up to 2 refunds, no matter what
Decline their request
Do we provide refunds proactively?
Yes
No
3. How can a user cancel their iTunes subscription
Through the cancel button on the app
Through the Goal Specialist
Through iTunes via their iOS device
Trough the expire button in SupportLand
We can only reverse a cancellation if the subscription is in what status?
Active-Expiring
Active
Inactive-Expiring
Active-Past due
How the user can turn off the auto renewal for an iTunes subscription?
Through their Goal Specialist
Through iTunes
Through Level 1
Can we refund an iTunes subscritipion?
Yes
No
Which statements are true about pauses, extensions, and reinstatements? (Select all that apply)
We cannot pause subscriptions
If a user has canceled their subscription they resign through Level 1 Support
We cannot reverse trial expirations
We do not extend subscriptions
Which of these is true about subscriptions?
We offer eight plans through our US website.
iTunes subscriptions are usually$39.99 USD/month
Subscriptions are billed as a lump sum (the full amount) and are recurring
We do not provide refunds for any reason
Which plans are available for EN users in the US? (Select all that apply) Ask Cindy About it.
3 months at $159 USD
5 months at $174 USD
7 months at $184 USD
12 months at $209 USD
Cindy wants to pay monthly but is on a 6-month plan. What does she need to do?
Cancel and re-sign up in order toswitch plans.
Change her plan in Supportal.
Email support so we can manually adjust her plan length through supportland
Pay $159 for the 6 monthsubscription and we'll refund thedifference
