True or False. All FBM orders that originate in the Kay and Kay Online Seller Central account are sent to Ware2Go for fulfillment.

True or False. We can offer our customers free gifts for a review, especially for our new brands.

The customer sent us an email and was frustrated asking for an update about his order that was not received. The tracking number doesn’t have any update to it nor movement and the shipment may have been lost in transit. What is the Replacement Reason tagging?

The customer used the product after receiving it today and found out that it’s not working. The customer asked for a refund and checks if this is still under warranty. What is the correct refund tagging for this?

What FBM Seller Central account does Deliverr belong to?

Scenario: You received an email from a customer saying that they just received their order and it came leaking. You went ahead and processed a replacement. What replacement reason should you choose?

Scenario: The customer emailed you after a week of use of their order saying that the item no longer works as it should. You went ahead and processed a replacement. What replacement reason should you choose?

Scenario: A customer received a broken jar that they have ordered from us. You processed a replacement. You went ahead and processed a replacement. What replacement reason should you choose?

Scenario: Customer said that after the product they had bought from us did not work right out of the box. You went ahead and processed a replacement. What replacement reason should you choose?