WorksheetsCommunications- Chapter 1
Total questions: 62
Worksheet time: 29mins
What are the 3 basic components of the communication process?
Sender, Message & Receiver
Sender, Channel, Receiver
Sender, Metacommunication, Receiver
None of the above
Feedback ensures that ...
the message is encoded.
the message is understood.
that there was meaning to the message.
All of the above
A person talking to his or herself is an example of...
metacommunication.
interpersonal communication.
intraperonal communication.
encoding.
Communication happens when...
feedback is given.
decoding occurs.
information is exchanged.
there is encoding.
_____ is a belief or generalization about a group of people with a given set of characteristics.
Culture
Diversity
Stereotype
Abilities
Verbal communication includes all of the following except _____.
making requests
giving information
participating in meetings
sending an e-mail response
A series of actions on the part of the sender and the receiver of a message and the path the message follows is called _____.
Communication process
Verbal communication
Formal communication
Informal communication
Which of the following describes an action, behavior, or attitude that sends a message to the receiver?
Nonverbal communication
Translation
Informal communication
Receiving barrier
Influences how people respond to the communication and behavior of individuals and organizations.
Culture
Sender
Transmission
Stereotype
Nonverbal messages sent through gestures, facial expressions, posture, and other body actions
Communication
Occupational Safety & Health Administration (OSHA)
Body language
Culture
Process of using words, sounds, signs, or actions to exchange information or express thoughts.
Sender
Receiver
Body language
Communication
Speaking words to communicate.
Body language
Nonverbal communication
Written communication
Verbal communication
Person who has a message to communicate.
Channel
Sender
Receiver
Feedback
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
Public communication
Interpersonal communucation
Small group communication
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
You meet with your group mates to talk about your project. What type of communication do you have?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
It is the transmission of message to a large audience via a channel of broad diffusion.
Public communication
Online or machine-assisted communication
Mass communication
Small group communication
Being informed through the television or newspaper is an example of what type of communication?
Online or machine-assisted communication
Mass communication
Public communication
Small group communication
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
Communication is defined as: the exchange of information, feelings, thoughts, or ideas.
True
False
One element of communication includes:
sender
smiling face
deaf person
Communication involves the following elements:
sender
message
receiver
feedback
all the above
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
Effective communication involves:
speaking
listening
facial expressions
all the above
Understanding and developing effective communication skills is helpful now, as a student, and will be helpful later in life:
True
False
Communication Skills be learned. True or False?
True. Communications
False. You are born with the ability to communicate.
The person for whom the message is intended is known as the?
audience
sender
receiver
none of the above
The process of transferring messages and ideas from one person to another is known as?
Texting
Communication
Talking
The content of a communication is called the?
message
jargon
notes
language
Any communication that conveys a message consisting of words is called
verbal communication
written communication
oral communication
non-verbal communication
A particular look or gesture is an example of
oral communication
written communication
verbal communication
non-verbal communication
The person who creates the message to be sent is the
messenger
decoder
sender
all of the above
The communication is not complete until?
The sender transmit the message
The recipient receives the message
The message is received using an appropriate channel
The receiver gives feedback
Anything that interferes with or blocks the communication process is known as
communication channels
communication media
communication barriers
communication methods
The most common barrier to oral communication is
poor listening
lack of interest
negative attitude
gender bias
Two types of communication are:
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
An example of non-verbal communication is:
Sleeping
Face-to-face conversation
Telephone conversation
Eye Contact
Which is NOT important in effective communication?
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
In order to comprehend a message, you must be:
In the conference room
Wearing a suit or dress
Using a telephone
Actively listening
All of the following are examples of active listening, EXCEPT:
Showing interest in the message
Staring out the window
Making eye contact with the messenger
Not interrupting the messenger
True or False: Communication skills are vital to individuals and businesses
True
False
A good, clear speaker…
Understands what he/she wants to say
Considers the audience and the setting
Checks to assure understanding, and listens to responses
All of the above
A good, active listener…
Remains quiet while listening
Interrupts the speaker
Answers his/her cell phone during the presentation
Makes fun of the speaker
Which of the following is an example of a professional email address?
justinbeiberismyhero@mail.com
George.Washington@mail.com
ilovedogs@mail.com
What.What@mail.com
communicating non-verbally through conscious or unconscious gestures and movements is called?
Attitude
Gratitude
Sign Language
Body Language
Includes gestures, facial expressions, and body positions
Feedback
Verbal Communication
Dance
Non-Verbal Communication
