WorksheetsChapter 2.1
Total questions: 25
Worksheet time: 13mins
"My mistakes help me learn and grow."
Growth Mindset
Fixed Mindset
"I hate trying new things since they are often hard"
Growth Mindset
Fixed Mindset
"I'll keep trying until I get it right"
Growth Mindset
Fixed Mindset
"She is much better at soccer than me."
Growth Mindset
Fixed Mindset
"I always make mistakes."
Growth Mindset
Fixed Mindset
"He is pretty smart in math. I wonder what I can learn from him."
Growth Mindset
Fixed Mindset
Pink
Product Feature
Product Benefit
zero calories
Product Feature
Product Benefit
Use your laptop while you travel
Product Feature
Product Benefit
Denim
Product Feature
Product Benefit
Pumpkin Spice
Product Feature
Product Benefit
Listen to music with no interference from outside sound
Product feature
product benefit
plastic
Product feature
Product benefit
wash a large number of items at once
product feature
product benefit
Stay warm all night
Product feature
Product benefit
clear aligners
product feature
product benefit
no need to wear unsightly metal braces
Product feature
product benefit
higher cut ankle for better support
product feature
product benefit
Less chance of sustaining an ankle injury
product feature
product benefit
The best way to assist a customer who asks for help locating a product is to
Tell them where to go
Physically take them to the location
Tell them you cannot help them
Avoid customers by hiding when they enter your department
Answers the question, "WHAT?"
Product Feature
Product Benefit
Answers the question, "WHY?"
Product Feature
Product Benefit
If you do not know the answer to a customer's question
Suggest that the customer try an alternative that you are familiar with
Say "I don't know" and keep working, someone else will eventually come along to answer their questions
Admit you do not know and take the customer to a coworker who can help
Give your best guess and pretend like you know what you are talking about
What does it mean to have GRIT?
Some people put cheese or butter in theirs
Persevering to meet your goals; not giving up
you give up on your goals easily
you have high hopes, but you never act on them
When is the test? Click all that apply.
Testing window opens on Thursday October 15
Testing window closes on Friday October 16
I have 48 hours to take this test
