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WorksheetsPRODUCTION MANAGEMENT 3
Total questions: 20
Worksheet time: 7mins
What does TQM stand for?
Total Quality Management
Total Quality Measure
Total Quantity Management
Total Quality Method
Which of the following is a key characteristic of TQM?
Individual focus
Customer focus
Short-term goals
Limited involvement
Who is involved in TQM?
Only management
Only employees
Management, workforce, suppliers, and customers
Only customers
What is the primary goal of TQM?
Increase profits only
Improve product quality and customer satisfaction
Reduce workforce size
Limit supplier involvement
What is a Check Sheet used for in TQM?
To track employee attendance
To collect and organize data on problems in products or services
To evaluate employee performance
To manage financial records
What does a Fishbone Diagram help identify?
Financial losses
Employee performance issues
Potential causes of a specific problem
Customer satisfaction levels
What is the purpose of a Flowchart in TQM?
To display financial data
To show how a process operates using standard symbols
To manage human resources
To track sales performance
What information does a Pareto Chart provide?
The average cost of production
The ranking of categories from largest to smallest occurrences
The number of employees in each department
The timeline for project completion
How does a Histogram function in TQM?
It shows relationships between variables.
It displays the frequency of outcomes.
It tracks project timelines.
It evaluates customer feedback.
What does a Scatter Diagram illustrate?
The frequency of defects in products
The relationship between two variables
The timeline for project completion
The number of employees required for a task
What is the significance of ISO certification in TQM?
It reduces costs significantly.
It helps organizations build credibility in the global market.
It eliminates the need for quality control processes.
It focuses solely on employee training.
What does ISO 9001:2008 pertain to?
Environmental Management Systems
Occupational Health & Safety Management Systems
Quality Management Systems
Anti-bribery Management Systems
Which ISO standard focuses on Occupational Health & Safety?
ISO 9001:2008
OHSAS 18001
ISO 14001:2015
ISO 37001
What is the main focus of ISO 14001:2015?
Social Responsibility
Food Safety Management
Environmental Management Systems
Information Security Management
Which ISO standard addresses Anti-bribery Management Systems?
ISO 31000
ISO 37001
ISO 22000
ISO 26000
What does ISO 26000 provide guidance on?
Quality Control Processes
Social Responsibility
Risk Management
Information Security
What is the purpose of ISO 22000?
To ensure safe food production practices
To manage financial risks
To improve employee performance
To track environmental impacts
Why are tools like Check Sheets important in TQM?
They help in systematic data collection and problem identification
They reduce employee workload
They are only used for financial reporting
They eliminate the need for quality audits
How does TQM contribute to competitive advantage?
By focusing solely on cost reduction
By enhancing customer satisfaction and loyalty
By limiting supplier involvement
By reducing workforce size
What does 'quality of life' refer to in TQM?
Employee salaries only
Creating an environment that satisfies employee needs at work and outside work
Reducing work hours for employees
Improving product features only
