Part of the LOGISTICS PLANNING HIERARCHY that Short- to medium-term horizon?

It is a technique of allocating all of the appropriate costs and allowances to a given product. All distribution costs (storage, transport, etc.) are therefore assigned to a specific product rather than taking an average over a whole product range?

Originated as a new approach to manufacturing and has been successfully applied in many industries such as the automotive industry. It has significant implications for distribution and logistics?

This is now commonly used to cover many if not all of the various logistics functions?

these are customer service factors that arise prior to the actual transaction taking place?

These are the elements directly related to the physical transaction and are those that are most commonly concerned with distribution and logistics?

These involve those elements that occur after the delivery has taken place?

The ability to recognize and respond to a customer’s changing needs?

A very simple, yet effective, view of service quality is that it is the match between what the customer expects and what the customer experiences?

This is the implementation phase and it will depend on the results obtained from the stages that have been described?

This is the difference between the service that the supplier is providing and the service that the customer thinks is being received?

A rather more complicated approach can also be used as a conceptual model of service quality?

Can be enhanced through increased sales, and sales benefit from the provision of high and consistent service levels?

Part of Logistics Planning Hierarchy. Day-To-Day Decision-Making Operations Controlled Against the Standards and Rules Control Via Weekly/Monthly Reports the Implementation of The Operational Plan?

Part of Logistics Planning Hierarchy. Medium- to long-term horizon One- to twelve-year (plus) time span Overall ‘structural’ decisions?

It is such as the ease of order taking or effective queries response?

It is such as guaranteed fixed delivery times of accurate, undamaged orders?

This is the difference between the service that the customer expects and the service level that the supplier thinks that the company wants?

This is the difference between the service specification that is set and the supplier management assessment of customer service requirements?

One area of significant change in recent years has been the increase in the number of companies operating in the global marketplace. This necessitates a broader perspective than when a national company operates internationally?

This refers to the trade-offs that occur within single functions (e.g. warehousing)?

These are the trade-offs that occur between the different elements in logistics?

There are a number of areas of interface between company functions where trade-offs can be made?

There may be opportunities for a trade-off between two companies that are directly associated with each other?

How many steps are there in Developing a customer service policy?

This is the implementation phase and it will depend on the results obtained from the stages that have been described?

It is vital to ensure that any service policy that is implemented is also monitored?

This balance is not easy to define, although it can be described quite easily as the point where the additional revenue for each increment of service is equal to the extra cost of providing that increment?

aims to treat the many different elements that come under the broad category of distribution and logistics as one single integrated system?

Chapter 1 is all about Concepts of Logistics and Distribution.

Chapter 2 is all about Customer and Distribution.

Pre – Transaction Elements is not part of Components of Customer Service.

The conceptual models of service quality are BASIC SERVICE MODEL and EXTENDED SERVICE MODEL Only.

There are 8 GAPS in Extend Service Model.

There is always a GOOD and BAD Customer Service.

The planning and control cycle are Planning, Monitoring, Objectives Only.

The financial impact of logistics are Profit and Amount of capital employed.

Supply chain management is not viewed as a single entity rather than a series of fragmented elements such as procurement, manufacturing, distribution. Etc.

Supply chain management provides for a very different approach to dealing with inventory.

Better storage leading to reduced storage costs.

Improved labor efficiency, thus reducing costs.

Reduced inventory holding leading to less cash being tied up in inventory.

Inventory is what to stock, where to stock, how much to stock.

Transport is design of systems control procedures forecasting.

Storage and Warehousing is a location of number and size of distribution depots.

Delivered complete to the quantities ordered is one of the key components of the perfect order.

Delivered exactly to the customer’s requested date and time is part of conceptual models of service quality.

It is possible to measure the customer service in a number of different ways.

In order to ensure that the concept of total logistics is put into practice and that suitable tradeoffs are achieved; it is essential that a negative planning approach is adopted.