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WorksheetsEmail Etiquette
Total questions: 14
Worksheet time: 7mins
What is the subject of an email?
like a school subject - math, science, reading..
a long sentence describing the email
a short description of the email
None of the above
Which of the following is NOT an appropriate greeting for a professional email?
Dear __________,
Hello Mrs. Thompson,
Hello, James,
Sup?
How do you properly format an email?
Subject, Body, Signature
Subject, Body, Salutation, Closing
Signature, Body, Salutation, Subject
Subject, Salutation, Body, Closing, Signature
Which of the following is NOT a proper email closing?
Thank you for considering my request/suggestion/comments.
Please do not hesitate to contact us in the future if we can be of any further assistance.
Thank you for everything, Bye.
Thank you for your consideration on this matter.
What is an appropriate closing phrase?
Thanks a bunch,
Regards,
Yours truly,
Chat soon,
What is wordiness?
The amount of words used.
The use of synonyms or simple words.
The use of far too many words or unnecessarily complex or abstract words.
Reducing how much words you use to talk.
Why can wordiness affect your customer interactions?
Wordiness can seriously detract from the coherency and quality of your writing and frustrate your readers.
Wordiness can attract to many customers.
Wordiness can add coherency and quality to your writing.
Wordiness can help with over explaining a situation.
Which of the options below is a phrase that we should avoid with customers as it can be misinterpreted?
Are you able to let me know about this by ____?
I have a question about ___.
Can we circle back to ___?
Per my last email.
What were the four proofreading tips learned during the course?
check spaces, check specifics, check tone, check grammar
Check clarity, check specifics, check tone, check spelling and grammar
Check your capitals, check clarity, check spelling and grammar
Check you voice, check specifics, check clarity
What is email etiquette?
right and wrong things on the internet
an established set of guidelines for how people should communicate electronically
the do's and don'ts
formal way to send a text message
Why should you be mindful of your digital footprint when sending emails?
emails are archived so they never actually disappear
emails are erased and are never seen again
your footprint is not really that important, so really you don't need to worry about it
True or False- It is always important to have a subject line in an email?
True
False
True or False- Proofreading is not important in emails as it is considered casual communication.
True
False
Why is email etiquette important? (SELECT ALL THAT APPLY)
interacting through technology is becoming increasingly more common
polite emails are more likely to be positively received
customers like reading lots of emails
it's not; texting is way more important than email
