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WorksheetsCore-Abilities Lvl 3 M03 Assessment (4/6)
Total questions: 12
Worksheet time: 6mins
What are the three skills a mediator needs to help resolve conflict?
Analyze, mediate and solve problems
Patience, discussion and negotiation
Communication, brainstorming and consultation
Counseling, communication and guidance
What are the most widely used tools in Equipment for Exploring and Creating viable / alternative ideas?
Contribute suggestions, key cause analysis and research as well as analogies
Discussion and consultation
Patience, discussion, consultation and finding a solution
Research, analysis and solution making
What are the five parts in using the right process for problem solving?
Identify, call meetings, discuss, distribute and implement
Explain, explore, select, create and evaluate
Evaluate, discuss, explore, argue and resolve
Contribute, analyze, explore, map minds and solutions
What are the two most basic problem-solving skills?
Apply knowledge and practice patience
Create a contingency plan and delegate work
Issue correction plans and distribute responsibilities
Use proper processes to solve problems and use appropriate tools to explore and create viable / alternative ideas
Why motivational skills are important for leaders when in conflict situations?
Avoid wasting time
Ensure that the two parties arguing do not work on the same project
Reduce the workload of the Human Resources Division
Able to put aside differences and work towards team vision
What are the three aspects needed to practice cultural awareness?
Understand, appreciate and be considerate
Listen, talk and discuss
Avoid, take care of yourself and work alone
Understand, listen and ignore
How can we reduce conflicts in the workplace caused by cultural differences?
Gather employees in the cultural group they are comfortable with
Cultivate a culture of justice and mutual respect for cultural differences
Avoid working in groups
Reduce working hours
How many steps are there to reduce overall stress levels in the workplace?
6
5
7
10
Which of the following causes tension in the workplace? ?
Bad food
Low income
Dim lighting
Lack of parking
How many tools are there to channel conflict into "good conflict"?
6
7
5
4
What are three tools that can reduce “unnecessary conflict”?
Fundamentals of stress management, cultural awareness and motivational skills
Teamwork, identifying customer needs and counselling
Stress management, cultural identification and honesty
Motivational skills, administrative skills and attention to detail
How many types of conflicts exist in the workplace?
4
7
5
3
