WorksheetsDay 1 CS Audit Review
Total questions: 10
Worksheet time: 6mins
The audit highlighted in green is the active audit of the order.
True
False
The available audits in your bucket can be seen in “Get Audit” tab.
True
False
NT login is used for using RGH.
True
False
What are the four dispositions in GRID?
Domestic Account
Called – unable to connect
Called – connected
Called – disconnected
Did not call
In Patient main screen in RGH, tower 14 is for Print Release.
True
False
After selecting tower 14 Print Info, the next option to select is...
Tower 2 Sample letter
Tower 3 Send letter
Tower 2 Cannot Reach LTR
Tower 3 Print out LTR
What are the four actions under the disposition Did not call?
CHIP unable to resolve
Assistance Required
Invalid Loopback, resolved audit
Audit Resolved
No call needed, resolved audit
Called – Connected disposition is used for...
We called all phone numbers listed on the account and the call was not answered or valid
We called the customer and discussed the issue with the order.
Obtained information needed to continue to process the order.
There is no need to call the customer
In Patient main screen in RGH, tower 15 is for Audit Release.
True
False
We will not work on an audit if it is active in BIL.
True
False
