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WorksheetsDECA- Customer Service Vocabulary
Total questions: 31
Worksheet time: 16mins
MEETING or GREETING a customer
Brand
Coupon
Approach
Communication by the movement or position of a PERSON'S BODY
Approach
Body Language
Customer Benefit
A NAME, DESIGN, or SYMBOL that identifies the products of a company or a group of companies
Brand
Display
Invoice
A PAID WORKER
Employer
Employee
Coupon
A PIECE of PAPER that gives a DISCOUNT
Invoice
Brand
Coupon
A DEVICE used to read the UPC on a product label
Scanner
Till
Unit Price
The CASH DRAWER of the cash register
Subtotal
Till
Scanner
The person or company who PAYS PEOPLE TO WORK
Employee
Exchange
Employer
The REASONS a customer buys a product
Buying Signals
Buying Motives
Customer Benefit
The VISUAL and ARTISTIC aspects of presenting a product to a target group of customers
Display
Marketing
Communication
Obtaining a customer's POSITIVE AGREEMENT TO BUY
Buying Signals
Closing the Sale
Product Feature
Things a customer may SAY or DO to indicate a readiness to buys
Markup
Buying Motives
Buying Signals
The process of EXCHANGING information, ideas, and feelings
Communication
Marketing
Objection
Merchandise BROUGHT BACK and REPLACED by other merchandise
Job Interview
Sales Check
Exchange
A MEETING which a person who wants a job talks to the employer about being hired
Laymen's Terms
Job Interview
Objection
The concern, hesitation or doubt a customer has for not making a purchase.
Buying Signals
Objection
Markdown
Form used to record a sales transaction
Verification Form
Till
Sales Check
Selling additional goods to a customer
Suggested Selling
Closing the Sale
Laymen's Terms
The difference between the cost and the selling price of an item
Markup
Markdown
Approach
A method of counting merchandise by visually inspecting and counting it to determine the quantity on hand
Product Feature
Display
Physical Inventory
The total amount of the sale before a sales tax is applied
Unit Price
Subtotal
Sales Tax
When the price of an items is reduced to move inventory make room for new products
Markdown
Markup
Exchange
A basic or physical attribute of product.
Customer Benefit
Product Feature
Determining Needs
The PRICE of ONE PIECE of merchandise
Selling
Scanner
Unit Price
Question, observe, and listen to help present correct product information to the customer
Determining Needs
Suggested Selling
Customer Benefit
The advantage or personal satisfaction a customer will get from a good or service.
Display
Customer Benefit
Brand
The process of helping customers make satisfying buying decisions by communicating how products and their features match customers' needs
Selling
Marketing
Customer Service
A percentage fee imposed by the GOVERNMENT on retail price.
Change
Discount
Sales Tax
The process of planning, promoting, pricing, selling, and distributing goods and services.
Selling
Marketing
Communication
The suppliers statement that the order has been filled and the merchandise is sent
Subtotal
Sales Check
Invoice
Words a salesperson uses so that the average customer can understand
Buying Signals
Body Language
Laymen's Terms
