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Effective Communication

Total questions: 30

Worksheet time: 9mins

Name
Class
Date
1.

Verbal communication is communication using

a)

body language

b)

words

c)

sound

2.

Non verbal communication is communication

a)

using words

b)

using sign language

c)

without words

3.

Facial expression gives the same meaning in every culture

a)

True

b)

False

c)

Not sure

4.

All are polite ways to interrupt except

a)

Excuse me, can I...

b)

I think you are wrong...

c)

I am sorry to interrupt

5.

Which is not the reason of presentation anxiety?

a)

Unable to remember what to say

b)

Audience will not be able to understand

c)

English is too perfect! du-oh

6.

All of the following are examples of active listening, EXCEPT:

a)

Showing interest in the message

b)

Staring out the window

c)

Making eye contact with the messenger

d)

Not interrupting the messenger

7.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above

8.

Are you confident to deliver your speech?

a)

Yes

b)

No

9.

Do you understand this topic?

a)

Yes

b)

No

10.

Verbal communication is communication using

a)

body language

b)

words

c)

sound

11.

Non verbal communication is communication

a)

using words

b)

using sign language

c)

without words

12.

Based on the presentation, which is not non verbal cue?

a)

Body language

b)

Gestures

c)

Voice

13.

Facial expression gives the same meaning in every culture

a)

True

b)

False

c)

Not sure

14.

All are polite ways to interrupt except

a)

Excuse me, can I...

b)

I think you are wrong...

c)

I am sorry to interrupt

15.

Which is not the reason of presentation anxiety?

a)

Unable to remember what to say

b)

Audience will not be able to understand

c)

English is too perfect! du-oh

16.

All of the following are examples of active listening, EXCEPT:

a)

Showing interest in the message

b)

Staring out the window

c)

Making eye contact with the messenger

d)

Not interrupting the messenger

17.
What is the primary purpose of communication?
a)
To send messages between senders and receivers
b)
To establish contact between senders and receivers
c)
To use technology
d)
To sell your mixtape
18.
Communication is the process of sending and receiving messages 
a)
true 
b)
false
19.
What is oral or verbal communication?
a)
when the communication is spoken
b)
when you have to eat lotion
c)
i dont know 
d)
i guess something 
20.
The success of any communication begins with the ____.
a)
message
b)
method
c)
purpose
d)
sender
21.
Communication that is spoken
a)
written communication
b)
oral communication
c)
nonverbal communication
d)
motivation
22.
The person that transmits the message
a)
receiver
b)
symbol
c)
sender
d)
reciprocal
23.
Something that is sent or said
a)
message
b)
sender
c)
symbol
d)
written communication
24.
Well-written messages are concise.                     
a)
TRUE
b)
FALSE
25.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
26.
Gestures, touch, body language, eye contact are all types of:
a)
verbal communication
b)
non-verbal communication
c)
message
d)
feedback
27.
All but which of the following are part of the communication process?
a)
engagement
b)
understanding
c)
education
d)
sender
28.
Effective communication strategies of engagement are
a)
introducing yourself
b)
allowing the patient to talk without interruption
c)
both a & b
d)
none of the above
29.
Effective communication strategies of understanding are
a)
Allowing the patient to share their feelings
b)
Allowing the patient to share their thoughts
c)
Sharing stories to create a bond
d)
All of the above
30.

Poor communication leads to poor performance

a)

true

b)

false

c)

none of above

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