__________________________is almost always a desired strategy because all parties win.

__________________________is probably the most satisfactory way to resolve a conflict.

Studies show that when students have problems, they frequently turn to their ________________for assistance rather than to adults.

Peer mediation promotes a ________________atmosphere where all participants feel respected.

Conflict mediation in schools results in a reduction of ________________, absenteeism, vandalism, suspensions and punitive actions.

The person who is talking receives _______________________of the eye contact from the mediator.

The person who is not talking receives___________________of the eye contact from the mediator.

The conflict mediators must introduce themselves, explain the purpose of the meeting and talk about the _________________ ________________.

Each person takes a ________________telling what happened while others listen.

Conflict mediation in schools shifts the repsonsibility for solving conflict to the ______________________.

Mediators should never take notes while an individual is speaking.

Peer mediators must be willing to listen to all sides of the issue without judging right or wrong.

There are five conflict management styles.

The competition conflict management style can be helpful in an emergency situation.

Avoidance is a conflict management style that is helpful for those who are careful about picking their fights or conflicts.

Accomodation is a conflict management style that can be useful when one person's needs are greater than the others or when having one's way is pointless.

Compromise is a management style that is a win/win situation.

Collaboration is a management style that requires more time to think through the possible actions.

How do you think you will do on the real quiz?