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WorksheetsPeople skills Supervisor
Total questions: 10
Worksheet time: 5mins
What are the 4 People Skills qualifications we reviewed?
Teamwork / Negotiation and persuasion / Problem solving / Oral and written communication
Teamwork / Negotiation / Problem thinking / SMART
Teamwork / Negotiation and persuasion / Problem solving / Oral and written communication / SMART
Goal Setting / Accountability / Decision making / Persuasion
Name the 4 stages of the Negotiation and persuasion process
Preparation / Information exchange / Bargain and execution
Negotiation / Execution / Preparation
Clarity / Collaboration / Active listening / Balance
Consistency / Inspiration / Marketing guidelines / Preparation
What skills are included in the Non-verbal active listening?
Nod / Smile / Avoid distracted movements / Maintain eye contact
Avoid direct movements / Maintain eye contact / Smile
Build trust / Demonstrating concern / Brief verbal affirmations
Smile / Keep eye contact / Non verbal cues
what are 3 Active listening techniques?
Building trust and establishing rapport / Brief verbal affirmations / Paraphrasing to show understanding
Nod / Smile / Avoid distracting movements
Maintain eye contact / Verbal affirmations / Demonstrate concern
Nonverbal cues / Demonstrate concern / Smile
What collaboration skills did we reviewed?
Open-mindedness / Communication / Long-term thinking / Debate
Debate / Structure / Determine skills / Collaboration
People skills / Goal setting / Teamwork
Collaboration / Teamwork / Leadership
What is the name of the TEAM balance model?
T.E.A.M.
S.M.A.R.T.
T.H.I.N.K.
A.C.T.I.V.E.
What does TEAM stands for on the TEAM balance model?
Think / Engage / Activate / Manage
Timely / Engage / Action / Manage
Think / Engage / Action / Meassure
Timely / Entrance / Activate / Manage
Positions Vs Interests (select the options that reflect interests, not positions)
Why they want it
What they say they want
What he says he needs
Why he needs it
What are the 5 steps of risk management?
Identify / Analyze / Evaluate or rank / Treat / Monitor and review
Analyze / Identify / Evaluate or think / Treat / Monitor
Monitor / Identify / Analyze / Evaluate / Treat
Identify / Analyze / Evaluate or rank / Monitor and review
What are two tips to improve your Oral and Written communication?
Clarity & Conciseness
Clarity & Structure
Clarity & Negotiation
Active voice & Creativity
