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TOURM 2105 FIRST TERM EXAMINATION

Total questions: 100

Worksheet time: 33mins

Name
Class
Date
1.

TRUE OR FALSE:

Informative commentary includes welcome remarks & introduction of self and the driver, giving some reminders, and a brief description of the tour.

a)

True

b)

False

2.

TRUE OR FALSE:

Optional Commentary is the part of the fun when giving commentaries. This includes anecdotes, stories, legends, sample trivia and games.

a)

True

b)

False

3.

TRUE OR FALSE:

Effective commentary is a one-way client expectation.

a)

True

b)

False

4.

TRUE OR FALSE:

Most tour operators plan tours 12- months in advance.

a)

True

b)

False

5.

TRUE OR FALSE:

Tour planner must contact, negotiate and make bookings with consumers.

a)

True

b)

False

6.

TRUE OR FALSE:

Guides must obtain as much information about the group: residence, age, telephone number.

a)

True

b)

False

7.

TRUE OR FALSE:

Before the tour, the guide receives paperwork from the T.O.

a)

True

b)

False

8.

TRUE OR FALSE:

Reception refers to the greeting of guests at the gateway.

a)

True

b)

False

9.

TRUE OR FALSE:

The management of movement with the identification and gathering of the guests in two controlled area.

a)

True

b)

False

10.

TRUE OR FALSE:

It is advisable to prepare and read a short-list information to impart.

a)

True

b)

False

11.

TRUE OR FALSE:

Inform the group of the day’s times and events, in the morning after breakfast.

a)

True

b)

False

12.

TRUE OR FALSE:

Find out about any special free activities and tell your clients about it.

a)

True

b)

False

13.

TRUE OR FALSE:

Whenever tourists leave the motor coach, give them an estimated time to return.

a)

True

b)

False

14.

TRUE OR FALSE:

Be sure to get back to the motor coach well after your clients do.

a)

True

b)

False

15.

TRUE OR FALSE:

Assist tourists as they enter and exit a coach to be sure that they don’t walk off a bus directly into traffic.

a)

True

b)

False

16.

TRUE OR FALSE:

It is advisable to report 25 minutes before the tour’s schedule departure time.

a)

True

b)

False

17.

TRUE OR FALSE:

While boarding, the tour guide must position him/herself in a strategic location, give an appropriate greeting, and count heads.

a)

True

b)

False

18.

TRUE OR FALSE:

A tour guide applies the guiding techniques in some of the foregoing settings.

a)

True

b)

False

19.

TRUE OR FALSE:

Each setting has a setting of concerns, which will help develop and determine the best technique to be applied.

a)

True

b)

False

20.

TRUE OR FALSE:

While at an open area, you must be concern for the exit and entry points, voice level and fire exits.

a)

True

b)

False

21.

TRUE OR FALSE:

Enthusiasm is having a keen interest for the subject matter and travelers.

a)

True

b)

False

22.

TRUE OR FALSE:

Good Communication Skills can bring people closer together, put them at ease and help them enjoy.

a)

True

b)

False

23.

TRUE OR FALSE:

Good health requires plenty of energy and flexibility.

a)

True

b)

False

24.

TRUE OR FALSE:

Flexibility is being adaptable and patient.

a)

True

b)

False

25.

TRUE OR FALSE:

Authenticity is having apathy and condescension.

a)

True

b)

False

26.

TRUE OR FALSE:

A person with charisma is someone who has personal magic of leadership arousing popular loyalty.

a)

True

b)

False

27.

TRUE OR FALSE:

Having moral responsibility to themselves, employers, colleagues, travelers and even to their region is embodying personal integrity.

a)

True

b)

False

28.

TRUE OR FALSE:

Decisiveness is being able to make decisions even in a difficult situation.

a)

True

b)

False

29.

TRUE OR FALSE:

A pleasant and professional appearance is not that often given importance for it only bases on one’s physical appearance.

a)

True

b)

False

30.

TRUE OR FALSE:

A proactive nature is having self-esteem combined with experience.

a)

True

b)

False

31.

Matching Type: Type the capital letter of the correct answer.

Corporations/ establishments hire this type of guides to conduct tours of their facilities to educate visitors, promote and uplift the image of the company.

(a)  

32.

Matching Type: Type the capital letter of the correct answer.

This tour guide usually conduct guiding in museums.

(a)  

33.

Matching Type: Type the capital letter of the correct answer.

This tour guide’s work is developed from a serious devotion to sports or activity.

(a)  

34.

Matching Type: Type the capital letter of the correct answer.

This tour guide is the one who take pleasure in telling the story of a city or region.

(a)  

35.

Matching Type: Type the capital letter of the correct answer.

He/ She conduct tours while driving motor coaches, vans or cars.

(a)  

36.

Matching Type: Type the capital letter of the correct answer.

His/ Her tour involves stepping into a motor coach and conducting a small segment of tour.

(a)  

37.

Matching Type: Type the capital letter of the correct answer.

This tour guide is employed by the local or national administration to show the most important historic, cultural, cultural, political and scenic facilities to visitors.

(a)  

38.

Matching Type: Type the capital letter of the correct answer.

This tour guide is the one who translates foreign language or by sign language.

(a)  

39.

Matching Type: Type the capital letter of the correct answer.

Tour guides are frequently called ambassadors –personal connections they create between places.

(a)  

40.

Matching Type: Type the capital letter of the correct answer.

Go-between the various suppliers of travel services.

(a)  

41.

Matching Type: Type the capital letter of the correct answer.

Guides teach: history, architecture and geography.

(a)  

42.

Matching Type: Type the capital letter of the correct answer.

Provides relief from unpleasant situations at the most unholy hours.

(a)  

43.

Matching Type: Type the capital letter of the correct answer.

Creates an environment in which people feel comfortable and enjoy themselves.

(a)  

44.

Matching Type: Type the capital letter of the correct answer.

Makes sure that the services reserved by the TO are in fact those being provided by the suppliers to the clients.

(a)  

45.

Matching Type: Type the capital letter of the correct answer.

Provides relevant and interesting commentaries on sights seen and places visited that are not only interesting and informative but also entertaining.

(a)  

46.

Matching Type: Type the capital letter of the correct answer.

Makes sure that the services to be provided are delivered in a timely fashion and within the schedule time frame.

(a)  

47.

Matching Type: Type the capital letter of the correct answer.

The inborn understanding of when to be silent, when to step back, when to encourage, and when to move on.

(a)  

48.

Matching Type: Type the capital letter of the correct answer.

Looks after the well-being of the group, and makes sure that the group moves in unison.

(a)  

49.

Matching Type: Type the capital letter of the correct answer.

This are regularly scheduled public tours.

(a)  

50.

Matching Type: Type the capital letter of the correct answer.

Type of guided tour that is un-scheduled, features a host stationed in a designated location and available for assistance.

(a)  

51.

Matching Type: Type the capital letter of the correct answer.

During this tour, excursions are provided for a person attending meetings and conventions.

(a)  

52.

Matching Type: Type the capital letter of the correct answer.

A vacation plan arranged by a tour operator or wholesalers which provides for a set free, all or most required services.

(a)  

53.

Matching Type: Type the capital letter of the correct answer.

It is usually complimentary or reduced- rate travel programs designed to acquaint travel agents, tour operators and other industry personnel with a specific destination.

(a)  

54.

Matching Type: Type the capital letter of the correct answer.

This tour is usually structured, it offers an array of choices for the participants.

(a)  

55.

Matching Type: Type the capital letter of the correct answer.

It is a type of guided tour that is designed to fit the specific needs of a particular market.

(a)  

56.

Matching Type: Type the capital letter of the correct answer.

It is a tour arranged by travel agents or tour operators and are tailored to meet the specifications of the tourist.

(a)  

57.

Matching Type: Type the capital letter of the correct answer.

This is a more structed tour and it also features a tour manager throughout.

(a)  

58.

Matching Type: Type the capital letter of the correct answer.

Calle Crisologo Tour

(a)  

59.

Matching Type: Type the capital letter of the correct answer.

Puerto Princesa Underground River Boat Tour

(a)  

60.

Matching Type: Type the capital letter of the correct answer.

Hop-on Hop-off Bus Tour

(a)  

61.

Matching Type: Type the capital letter of the correct answer.

Ghost Tour in Baguio

(a)  

62.

Matching Type: Type the capital letter of the correct answer.

Marriot Operations Tour

(a)  

63.

Matching Type: Type the capital letter of the correct answer.

Art Fair Philippines

(a)  

64.

Matching Type: Type the capital letter of the correct answer.

Pre-shift Tour

(a)  

65.

Matching Type: Type the capital letter of the correct answer.

All Jubilee Churches of the Archdiocese of Manila Tour

(a)  

66.

Multiple Choice: Choose the correct answer on the following items.


It was the period between the fall of Rome and the Renaissance.

a)

Ancient Empire

b)

Greek Empire

c)

Middle Ages

d)

The Grand Tour

67.

Multiple Choice: Choose the correct answer on the following items.


This is the era of the great Empire which traveling started to generate.

a)

Ancient Empire

b)

Greek Empire

c)

Middle Ages

d)

The Grand Tour

68.

Multiple Choice: Choose the correct answer on the following items.


During this era, tourism flourished.

a)

Ancient Empire

b)

Greek Empire

c)

Middle Ages

d)

The Grand Tour

69.

Multiple Choice: Choose the correct answer on the following items.


This tour took place at Britain, by the young men from the upper class.

a)

Ancient Empire

b)

Greek Empire

c)

Middle Ages

d)

The Grand Tour

70.

Multiple Choice: Choose the correct answer on the following items.


It was approximately between 500 A.D and 1508 A.D. during this era.

a)

Ancient Empire

b)

Greek Empire

c)

Middle Ages

d)

The Grand Tour

71.

Multiple Choice: Choose the correct answer on the following items.


The ancient Persians, _______, and Egyptians travelled in an organized manner.

a)

Assyrians

b)

Greek

c)

Indians

d)

British

72.

Multiple Choice: Choose the correct answer on the following items.


The fall of Rome led to the decline of ____ and the economy.

a)

Employment

b)

Jobs

c)

Trade

d)

Occupation

73.

Multiple Choice: Choose the correct answer on the following items.


Tour guiding started as evolutionary not ________?

a)

Revolutionary

b)

Rebellious

c)

Regeneration

d)

Renaissance

74.

Multiple Choice: Choose the correct answer on the following items.


What is the destination of the grand tour from England is heading?

a)

Germany

b)

Italy

c)

France

d)

England

75.

Multiple Choice: Choose the correct answer on the following items.


Thomas Cook was born at _______.

a)

Melbourne, Australia

b)

Melbourne, Derbyshire, England

c)

Derbyshore, United Kingdom

76.

Multiple Choice: Choose the correct answer on the following items.


He/ She is an individual hired to accompany a group from beginning to the end and manages all aspect of the tour.

a)

Tour Guide

b)

Tour Leader

c)

Tour Manager

d)

Tour Operator

e)

Tour Agent

77.

Multiple Choice: Choose the correct answer on the following items.


This is a company that plans, packages, and oversees prepaid tours, usually for groups and sells these tours.

a)

Tour Guide

b)

Tour Leader

c)

Tour Manager

d)

Tour Operator

e)

Tour Agent

78.

Multiple Choice: Choose the correct answer on the following items.


He/ She is the one who informs the visitors about the local culture and environment.

a)

Tour Guide

b)

Tour Leader

c)

Tour Manager

d)

Tour Operator

e)

Tour Agent

79.

Multiple Choice: Choose the correct answer on the following items.


______ is anyone who is responsible for leading group.

a)

Tour Guide

b)

Tour Leader

c)

Tour Manager

d)

Tour Operator

e)

Tour Agent

80.

Multiple Choice: Choose the correct answer on the following items.


The individual or firm authorized to sell travel services to the general public. E

a)

Tour Guide

b)

Tour Leader

c)

Tour Manager

d)

Tour Operator

e)

Tour Agent

81.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


Trivia: Quiapo Church is a home of Faith.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

82.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


Who can tell me the present Mayor of Manila? Very good!

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

83.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


I’m Adriane, your tour guide for this tour.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

84.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


The National Library of the Philippines or known as the “Pambansang Aklatan ng Pilipinas” or “Aklatang Pambansa ng Pilipinas.”

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

85.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


As per your question, the rest room is right at corner down the hall.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

86.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


I can't quite remember what was in here, maybe someone can let me know.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

87.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


On behalf of Manileño Tours, I'd like to welcome you all to “The Pearl of the Orient”.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

88.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


In accordance with the question that arouse earlier, yes, we will be stopping by at MOA.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

89.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


SM MOA is currently the 4th largest shopping mall in the Philippines and the 11th in the world.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

90.

Multiple Choice: Identify the statement that best describe which type of commentaries it belongs.


I ask that you remain in your seats until we have come to a complete stop.

a)

Required Commentary

b)

Informative Commentary

c)

Requested Commentary

d)

Optional Commentary

91.

Completion. Choose the correct answer that best fits the sentence.


Good morning everyone! I am your tour guide for _______ 1st destination.

a)

today

b)

today's

92.

Completion. Choose the correct answer that best fits the sentence.


My name is Kuya Wil, and I’ll be ______ tour guide for the whole tour.

a)

you're

b)

your

93.

Completion. Choose the correct answer that best fits the sentence.


Before we proceed, let me say some important reminders ____ your safety and comfort.

a)

for

b)

to

94.

Completion. Choose the correct answer that best fits the sentence.


First, always secure your personal belongings and do not ______ your bags unattended.

a)

live

b)

leave

95.

Completion. Choose the correct answer that best fits the sentence.


Second, make sure you are always with the group. If you must go, please approach me _______ doing so.

a)

after

b)

before

96.

Completion. Choose the correct answer that best fits the sentence.


Third, take nothing but pictures and leave nothing but footprints! Lastly, enjoy the tour_______ in mind your safety and being timely!

a)

bringing

b)

bearing

97.

Completion. Choose the correct answer that best fits the sentence.


On my watch it’s already 6AM. Dear travelers, please synchronize your _______.

a)

watch

b)

watches

98.

Completion. Choose the correct answer that best fits the sentence.


Are you ______?

a)

finish

b)

finished

99.

Completion. Choose the correct answer that best fits the sentence.


Then _____ set!

a)

were

b)

we're

100.

Completion. Choose the correct answer that best fits the sentence.


If you _____ any questions or concerns, feel free to approach and ask me. Is that okay?

a)

have

b)

had

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