Font size
WorksheetsNH LazMall Chat Quiz #1
Total questions: 15
Worksheet time: 1hrs 15mins
What are the 2 social media accounts that a customer can use in signing up with Lazada?
Google and Facebook
Google and Instagram
Google and Twitter
Google and Tiktok
Which of the following payment methods can be used for placing an order in Lazada Philippines? Select all that apply.
Cash on Delivery
Lazada Wallet
Gcash
Home Credit
Which of the following payment method is applicable for credit card installment?
BPI Installment
Billease Installment
BDO Installment
Metrobank Installment
You will need to have the following when signing up for a Lazada Account.
Valid Email and Credit Card
Contact Number and Credit Card
Contact Number and Local Address
Valid Email and Contact Number
COD may not be available due to the following reasons. Select all that apply.
Order amount is greater than Php 35,000.00.
You may have had multiple unsuccessful deliveries under your account.
Order amount is greater than Php 50,000.00.
You may have items in your order that are LazMart items, Bulky items, and Digital Goods.
These items are being sourced and sold by different Merchants Internationally.
Local Marketplace
Crossborder Marketplace
LazMall
Retail
Customers can still request to have their mobile number/shipping address be changed for orders that were already placed.
True
False
Customer should sign-up for an account with Lazada before they are able to purchase products from it.
True
False
This is a digital wallet of Lazada that allows you to make electronic transaction.
Lazada Wallet
Lazada account
Cash In Channel
Lazada Pocket
What is the timeframe for a customer to complete the payment for cash-in via Over the Counter outlets?
5 minutes
30 minutes
24 hours
48 hours
Customer would like to know why his application for a Billease loan was rejected. How will we assist the customer?
Advise customer to contact Billease customer support
Advise that Billease is no longer part of the Lazada loan lenders.
Advise customer to contact his bank to ask about his credit status.
Advise customer that we will escalate this to a relevant team (Alipay)
These are items that provide SEA customers with the large variety of assortment from TMall
Crossborder Marketplace
Taobao Collection
Local Marketplace
Retail
If a customer uses his desktop to log in on Lazada account, which part of the Lazada website can a customer edit his personal details?
Manage My Account
My Orders
My Reviews
Lazada Wallet
Customer tried multiple times but still was unable to receive the OTP from Metrobank. His mobile number is correct and he did all troubleshooting steps but was unsuccessful. What will you advise the customer?
Advise customer to contact Metrobank customer support
Advise the customer that we will escalate this to a relevant team (Alipay).
Advise the customer that he needs to wait within 24 hours for the OTP to be received.
Advise the customer that he needs to wait for 30 minutes before the OTP is received.
When was Lazada launched?
March 2012
March 2014
March 2015
March 2011
