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KPI Establishment Briefing FY2022

Total questions: 12

Worksheet time: 6mins

Name
Class
Date
1.

What is "KPI"?

a)

Key Performance Initiative

b)

Key Performance Incentive

c)

Key Performance Indicator

d)

Key Performance Insight

2.

Which of the below is/are the importance of Quality KPI?

a)

To enhance customer satisfaction

b)

To meet customer & regulatory requirements

c)

To improve product's quality

d)

All of the above

3.

Which clause below explains about Quality KPI?

a)

ISO 9001:2015 Clause 6.2.1

b)

ISO 13485:2016 Clause 6.2.1

c)

ISO 9001:2015 Clause 5.4.1

d)

ISO 9001:2015 Clause 7.1

4.

Which of below is NOT one of SMART KPI?

a)

Specific

b)

Measurable

c)

Relevant

d)

Standard

5.

Quality KPI and Quality Policy are not related to each other.

a)

True

b)

False

6.

"KPI that is interdependent between Group HQ and Factory operation department". This statement best describes which of the following?

a)

Independent KPI

b)

Dependent KPI

c)

Departmental KPI

d)

Stand Alone KPI

7.

Choose the correct description regarding dependent KPI.

a)

KPI that is interdependent between factory departments

b)

KPI that is interdependent between Group HQ and Factory operation departments

c)

Stand alone KPI which does not rely on other department performance

d)

Stand alone KPI that is only monitored by Group HQ

8.

Which is NOT requirement of ISO 9001:2015, Clause 6.2.2, that organization shall determine?

a)

What will be done

b)

What resource will be required

c)

Who will be responsible

d)

What will be the backup plan to achieve KPI

9.

Below is/are items required in planning to achieve KPI template:

a)

Target completion

b)

Action plan

c)

Management Decision

d)

All of the above

10.

To further strengthen Quality KPI FY2022, which aspect was taken into consideration to improve the KPI?

a)

The inclusion of Non Glove factories

b)

Computerization of Quality KPI Review

c)

Revise Quality KPI for better Group & Factory achievement

d)

All of the above

11.

Below are the benefits of Computerized MS Performance, except for:

a)

Time saving and time effective

b)

Standardized process and implementation for all factories

c)

Manual compilation of Quality KPI review and performance for MRM

d)

In apps MS objective performance review

12.

Which statement below is the correct statement that needs to be considered in order to establish new KPI for FY2022?

a)

Compulsory to have just one KPI for each department

b)

Recommended to use the same Quality KPI as per previous years, which have been achieved by all factories for 3 consecutive years

c)

New KPI establishment need to be reviewed and commented by Factory QMR

d)

Planning to achieve KPI is not mandatory for all departments