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WorksheetsHeartist 2.0
Total questions: 15
Worksheet time: 8mins
How to find an Apple Moment?
Be the Horse, not the Rider
Be either the Rider of the Horse
Be the Rider and the Horse
Be the Rider, not the Horse
The Horse is metaphorical for the mind
True
False
League 1 is important than League 2
True
False
League 1 is easier than League 2
True
False
What does "League 1 is easier than League 2" mean?
Bad job: Unhappy
Good job: Nothing
Bad job: Happy
Good job: Happy
Who are in League 1?
F&B Attendant
Front Desk Agent
Concierge
Engineering
Who are in League 2?
Engineering
Guest Relations Officer
Talent & Culture
IT
How can League 2 be recognised by his/her guest?
Give the guest a hug
Give the guest a handshake
Give the guest a "wink"
Give the guest money
To do “Outside In” way of thinking as below, EXCEPT...
What does guest want/prefer/not want/hate?
What does guest see & experience on our website?
What does guest's behaviour tell you?
What does the staff want or not want?
An empowered TEAM is as below, EXCEPT...
The one who has the idea must speak
Belittle someone
Never drop anyone
Think outside the box
What are the new languages we learn from The Teacher Story?
MacConnelled, Dropped, Bailed
MacConnelled, Dropped, Bruised
MacConnelled, Support, Bruised
MacConnelled, Driven, Bruised
Being "MacConnelled" means Feel Embarrassed
True
False
A true leader means only hierarchical
True
False
When you work with people, you often get to think of them in stereotypes
True
False
How to do the firelighting to the team?
Look at who they could be
Look at what is the family background
Look at who they are
Look at the gender
