WorksheetsABC of Customer Service: Workshop 2 / per group
Total questions: 10
Worksheet time: 6mins
What are the community core values?
Collaboration and Trust
Empowerment
Trust and Customer Centricity
All of the Above
Focus our attention on Customers and strive to create positive experience in our interactions with them
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
Our staff are given the appropriate authority and accountability to discharge their functions
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
Working as a team towards a shared objective
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
Patients come to us assuredly knowing that they will be cared for by compassionate healthcare professionals, supported by up-to-date diagnostic and therapeutic facilities
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
Aspiring to be the best in all that we do, and benchmark against the best
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
What video was presented?
A Statement of health
Mount Grace statement of health
Mount Grace Manifesto of Health
None of the Above
What is the distinct service feature does MG promote for Customer Service?
Customer Champions
Customer Care Service
Champions of Customer Service
Customer Care Champions
What are the requirements in delivering Customer Service?
Reliability
Quality and Efficiency
Service
All of the Above
What is Mount Grace Hospital Inc. tagline?
(a)
