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Management Chapter 9

Total questions: 15

Worksheet time: 7mins

Name
Class
Date
1.

Example of nonprogrammed decision:

a)

reorder supplies

b)

develop a new product or service

c)

perform routine maintenance on a manufacturing machine

d)

terminate an employee for violation of company rules

2.

Intuition is based on _____, but lacking in _____.

a)

conscious thought; practicality

b)

a solid analysis; applicability

c)

experience; conscious thought

d)

thought-process; guts

3.

Forming alliances among managers during the decision making process is called:

a)

Networking

b)

Socializing

c)

Coalition building

d)

Satisficing

4.

Basing decisions on what has worked in the past and fail to explore new options is called:

a)

perpetuating the status quo.

b)

being influenced by emotions.

c)

being overconfident.

d)

justifying past actions.

5.

The last step in the decision making process:

a)

Development of alternatives

b)

Evaluation and feedback

c)

Selection of desired requirement

d)

Recognition of decision requirement

6.

_____ approach describes how decisions are actually made, _____ approach is how you should make them

a)

Normative; classical

b)

Normative; descriptive

c)

Descriptive; administrative

d)

Descriptive; normative

7.

Which model of decision making is associated w satisficing, bounded rationality & uncertainty?

a)

Administrative

b)

Classical

c)

Quantitative

d)

Rational

8.

Which of these styles is adopted by managers who have a deep concern for others as individuals?

a)

Classical

b)

Analytic

c)

Behavioral

d)

Logical

9.

When a small hospital decides to add a new therapy unit, it is considered a:

a)

structured decision

b)

poor management decision

c)

programmed decision

d)

nonprogrammed decision

10.

Once the desired alternative is developed, it should be _____.

a)

analyzed

b)

evaluated

c)

selected

d)

recognized

11.

Basing decisions on what has worked in the past is called:

a)

being influenced by emotion

b)

seeing what you want to see

c)

perpetuating the status quo

d)

overconfidence

12.

Brainstorming is the tendency of people in groups to suppress contrary opinions.

a)

True

b)

False

13.

_____ is by far the most difficult situation for a decision-maker.

a)

Risk

b)

Uncertainty

c)

Ambiguity

d)

Certainty

14.

The essence of _____ is to choose the first solution available.

a)

satisficing

b)

bounded rationality

c)

intuition

d)

building a coalition

15.

Which style is used by people who prefer simple, clear-cut solutions to problems?

a)

Conceptual

b)

Analytical

c)

Behavioral

d)

Directive