WorksheetsManagement Chapter 9
Total questions: 15
Worksheet time: 7mins
Example of nonprogrammed decision:
reorder supplies
develop a new product or service
perform routine maintenance on a manufacturing machine
terminate an employee for violation of company rules
Intuition is based on _____, but lacking in _____.
conscious thought; practicality
a solid analysis; applicability
experience; conscious thought
thought-process; guts
Forming alliances among managers during the decision making process is called:
Networking
Socializing
Coalition building
Satisficing
Basing decisions on what has worked in the past and fail to explore new options is called:
perpetuating the status quo.
being influenced by emotions.
being overconfident.
justifying past actions.
The last step in the decision making process:
Development of alternatives
Evaluation and feedback
Selection of desired requirement
Recognition of decision requirement
_____ approach describes how decisions are actually made, _____ approach is how you should make them
Normative; classical
Normative; descriptive
Descriptive; administrative
Descriptive; normative
Which model of decision making is associated w satisficing, bounded rationality & uncertainty?
Administrative
Classical
Quantitative
Rational
Which of these styles is adopted by managers who have a deep concern for others as individuals?
Classical
Analytic
Behavioral
Logical
When a small hospital decides to add a new therapy unit, it is considered a:
structured decision
poor management decision
programmed decision
nonprogrammed decision
Once the desired alternative is developed, it should be _____.
analyzed
evaluated
selected
recognized
Basing decisions on what has worked in the past is called:
being influenced by emotion
seeing what you want to see
perpetuating the status quo
overconfidence
Brainstorming is the tendency of people in groups to suppress contrary opinions.
True
False
_____ is by far the most difficult situation for a decision-maker.
Risk
Uncertainty
Ambiguity
Certainty
The essence of _____ is to choose the first solution available.
satisficing
bounded rationality
intuition
building a coalition
Which style is used by people who prefer simple, clear-cut solutions to problems?
Conceptual
Analytical
Behavioral
Directive
