WorksheetsELP-M2 Revision
Total questions: 16
Worksheet time: 8mins
Which is NOT a way of communication?
Non-Verbal
Face-to-face
Visual
Written
Which of the following ways of communication is demonstrated most UNINTENTIONALLY?
Visual
Verbal
Written
Non-Verbal
Which is NOT consider as Non-Verbal Communication?
Facial expression
Body posture
Hand gesture
Choice of words
"Infographic" represents which way of communication?
Visual
Verbal
Written
Non-Verbal
Which of the followings does NOT contribute to write an effective email?
Adopt a structure
Choose the most poetic (詩意) words
Strive for simplicity
Review
What does NOT contribute to organise an effective Daily Briefing?
All participate and show recognition
Keep a positive vibe
Make it brief and relevant
Cover as detailed as possible
Which of the followings does NOT contribute to organise an effective meeting?
Set clear objectives and agenda
Involve the most relevant delegates
Invite for feedback and define clear next step
Ensure an assistant to take meeting minutes
What is the importance of understanding the preferred color of communication style?
For us to adopt the most effective style to communicate with individual
Allow us to evaluate the communication potential of team members
Rate the communication competency level of team members
Group the same color team members in the same shift/team to enhance productivity
What does "GIFT" stands for?
Grow focused; Impact of behaviour; Fact Based; Two perspectives
Grow focused; Impact; Face to face; Totality
Grow focus; In-person; Fact Based; Timely
Gentle; Impact; Face-to-fave; Timely
When does "GIFT" Approach feedback apply?
Give constructive feedback only
Give positive feedback/recognition (讚賞）only
Give both constructive & positive feedback and handling difficult conversations
Handling difficult conversation only
What does "Grow Focused" mean?
Give feedback with a positive intention to help team member to grow
Give feedback with the most positive wordings
Give feedback based on the career goal of the individual
Give feedback only to those with growth mindset
What does "Fact based" means when giving feedback?
Based on objective behaviour/actions but not personal perception
We must provide visible evidence (可見的證據) , e.g. Video clips, pictures, written record when giving feedback
If no physical evidence (實體證據) can be presented, we should not give feedback
What does "Two perspectives" mean when giving feedback?
Invite the individual to share his/her point of view
We must provide positive and negative impact of the behaviour/action
We must collect perspective from a third person before giving feedback to an individual
We should ask the individual to analyse the positive and negative impact of his/her behaviour or action
Which of the following is NOT a potential solutions when handling difficult conversation?
Postpone conversation to year-end performance review
GIFT Approach
Control your own emotion
Offer a solution
How much Module 2 post-work have you completed?
Less than 30%
31-50%
51-75%
76-99%
100%
How much Module 3 pre-work have you completed?
Less than 30%
31-50%
51-75%
76-99%
100%
