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Wireless Advocates - Holiday Call

Total questions: 14

Worksheet time: 28mins

Name
Class
Date
1.

What is Wireless Advocate's Elite affiliation code?

a)

Pallets

b)

Redvests

c)

Wholesale

d)

Costco Hot Dogs

2.

What health features come standard on the Galaxy Watch 3?

a)

Fall Detection

b)

Blood Pressure Monitoring

c)

Spo2 (Oxygen Saturation)

d)

ECG (Electrocardiogram)

e)

Vo2 Max (Maximum oxygen level)

3.

*Pick the best device*

Customer: Jane

Age: 28

Job: Marketing Professional


Jane wants the markets best device

Camera is most important feature

Travels for leisure/work

Wants the best of work & play

a)

Note20

b)

S20+

c)

S20 Fan Edition

d)

Note20 Ultra

4.

*Pick the best device*

Customer: Greg

Age: 67

Job: Retired


Wants a "Future Proof" device

Definitely wants 5G

Does not want to spend $1000+

Big screen to Duo with family members

a)

A51 5G

b)

ZFold 2

c)

S20 Fan Edition

d)

S20 Ultra

5.

*Pick the best device*

Customer: Robert

Age: 35

Job: Wearhouse Manager


Use phone for calls, texts & Social media (Basic usage)

Needs "tough" device to hold up at work

"I don't need a tablet in my pocket." - Robert

Cheaper the better.

a)

S20

b)

Z Flip 5G

c)

A51 5G

d)

A71 5G

6.

*Pick the best device*

Customer: Jessica

Age: 32

Job: Software Engineer


Always owned S series, Open to getting a Note

Loves Samsung but not a fan of the curved display

Wants a fun/cool color for new phone

Still uses pen/paper to take notes

a)

Note20

b)

Z Flip 5G

c)

Note20 Ultra

d)

A71 5G

7.

Which features are not on Samsung's A series devices? (Check all that apply)

a)

5G

b)

Wireless Charging

c)

Google Duo

d)

DeX

e)

IP68 Water Resistance

8.

Which of the following are true about the S20 FE?

a)

Expandable Storage (up to 512GB)

b)

Wireless Charging

c)

Intelligent 4,500mAh battery

d)

128GB of onboard storage

e)

120Hz refresh rate

9.

*Pick the best device*

Customer: Will

Age: 27

Job: Concert Promotor


Thinks of himself as a "Trend Setter"

Style is very important

Camera, Battery, Social Media

Always looking for new talent

Likes to be the first to own something

a)

S20 Ultra

b)

Note20

c)

Note20 Ultra

d)

ZFold 2

10.

Customer: Betsy

Age: 73

Job: Retired


Family members have said that Androids can be difficult to learn. What feature(s) would you inform/educate Betsy on?

a)

Samsung's Easy Mode

b)

Samsung Members

c)

Samsung Elite

d)

Samsung Pay

11.

What devices can you charge on the back of your device while using Wireless Powershare?

a)

A Series, S Series & Note Series devices

b)

Galaxy Buds+ & Buds Live

c)

Galaxy Watch 3

d)

Tab S7+

e)

S Series & Note Series devices

12.

Which streaming game service has Samsung partnered with?

a)

Netflix

b)

Steam

c)

Google

d)

Xbox Game Pass (Microsoft)

13.

What EcoSystem devices should we be discussing with customers?

a)

Washers & Dryers

b)

TVs

c)

Wireless Headphones (Buds)

d)

Tablets

e)

Wearables (Galaxy Watch 3)

14.

What are some examples of Open Ended questions to ask customers while trying to discover their needs?

a)

Where/What do you do for work?

b)

What is your favorite color?

c)

What is your favorite/least favorite feature of your current device?

d)

Do you want 5G?

e)

What do you do for fun? (Hobbies)