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WorksheetsPayment and Payment arrangement
Total questions: 12
Worksheet time: 24mins
How much is the payment support fee for payment and payment arrangement?
$8
$10
$12
$14
Are we allow to process the payment even the account is not verify?
Yes, because it will be income for the company and DDC
No, since customer will be charge processing fee
Can customer is able to process the payment using their t-mobile app?
Yes
No
What are ways for the customer to process the payment thru t-mobile?
Customer care only
Customer care and t-mobile app only
Customer care,t-mobile app, website, SIVR and store only
Customer care, t-mobile app, website, SIVR, t-mobile tuesday and store only
How may installment option do we have for payment arrangement?
1 or 2
2 or 3
3 or 1
4 or 2
If the customer wanted to make payment arrangement on its first bill on t-mobile, how many days is allow for the first payment arrangement on the first bill?
Up to 5 Days
Up to 8 Days
Up to 10 Days
Up to 14 Days
If a customer has past due balance for more that 30 days are we allow to make a payment arrangement?
Yes, since we can create a payment arrangement to customer
No, because we it depends on the customer account and we can only make a payment arrangement on good customer
No, since the account is past due for more that 30 days and customer needs to make a payment on the past due for more that 30 days to be eligible for payment arrangement
If the account is past due for more that 16 days is it require to have and Future dated payment?
Yes
No
Scenario: There is a customer who call to make a payment arrangement and wanted to pay the bill in store. The account is past due for 12 days, are we able to make a payment arrangement without making a Future dated payment so customer can make the payment in store manually?
No, Because for payment arrangement we need to make a FDP to secure the payment
Yes, Since the account is within the 1-15 days we have option not to add an automatic payment
What will happen if the customer missed the payment arrangement and the account past due is less than 30 days?
Customer will have 48 hours until the account will be suspended
The account will be suspended right away
The account will not be suspended and still the payment arrangement will continue
What will happen if customer missed a payment arrangement and the account is past due for more that 30 days?
Customer can create a new payment arrangement,
The account will be suspended on the same day
The account will be suspended on the next day
The account will have a credit
Can we delete payment arrangement?
No, Its against the policy
Yes if its a t-mobile error and coach directive
Yes, since we are kind
