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WorksheetsCH4
Total questions: 14
Worksheet time: 7mins
Performance definition
What employee does
Behavior and traits
Behavior and results
Outcomes of an employee's behavior
Behaviors labeled as performance are...
Observable/measurable
Evaluative/Multidimensional
Assumed consequences
Set of behaviors
Individual determinants of performance
Declarative knowledge
Procedural knowledge
Motivation*environment
Declarative knowledge/procedural knowledge/motivation
Declarative knowledge
Information
Facts
Principles & goals
All of above
Procedural knowledge is..
Cognitive skills
Psycho-motor skills
Physical skills
Interpersonal skills
All of above
Motivation is..
Choice to perform
Level of effort
Persistence
Deliberate practice
All of above
Deliberate practice is..
Perform with the goal
Focus on what is happening
Seek feedback from expert
Build mental models of job
All of the above
Addressing performance problems: A performance management system must:
Measure performance
Provide information on source(s) of problems and success
Is it declarative knowledge, procedural knowledge, motivation?
All of the above
Types of Multidimensional Behaviors are:
Task performance & environment
Contextual performance & motivation
Task performance &
Contextual performance
All of the above
Task performance is..
Job description & varies across jobs
Related to KSAs and job motivation
Related to things like job satisfaction
Organizational culture & personality
Contextual performance
related to KSAs
Defined by social norms
Job motivation
All of the above
Behavior approach appropriate if
Link between behaviors and results is not obvious
Workers skilled in necessary behaviors
Many ways to do the job right
All of the above
Results approach appropriate when:
Consistent improvement is possible
Behaviors are results obviously related
Workers skilled in necessary behaviors
All of the above
Trait approach appropriate when:
Improvement is not under individual's control
Poor results are due to causes beyond the performer's control
Stable traits are the primary determinants of performance
Change makes it uncertain what an individual will do in the future
All of the above
