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Worksheets

CH4

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

Performance definition

a)

What employee does

b)

Behavior and traits

c)

Behavior and results

d)

Outcomes of an employee's behavior

2.

Behaviors labeled as performance are...

a)

Observable/measurable

b)

Evaluative/Multidimensional

c)

Assumed consequences

d)

Set of behaviors

3.

Individual determinants of performance

a)

Declarative knowledge

b)

Procedural knowledge

c)

Motivation*environment

d)

Declarative knowledge/procedural knowledge/motivation

4.

Declarative knowledge

a)

Information

b)

Facts

c)

Principles & goals

d)

All of above

5.

Procedural knowledge is..

a)

Cognitive skills

b)

Psycho-motor skills

c)

Physical skills

d)

Interpersonal skills

e)

All of above

6.

Motivation is..

a)

Choice to perform

b)

Level of effort

c)

Persistence

d)

Deliberate practice

e)

All of above

7.

Deliberate practice is..

a)

Perform with the goal

b)

Focus on what is happening

c)

Seek feedback from expert

d)

Build mental models of job

e)

All of the above

8.

Addressing performance problems: A performance management system must:

a)

Measure performance

b)

Provide information on source(s) of problems and success

c)

Is it declarative knowledge, procedural knowledge, motivation?

d)

All of the above

9.

Types of Multidimensional Behaviors are:

a)

Task performance & environment

b)

Contextual performance & motivation

c)

Task performance &

Contextual performance

d)

All of the above

10.

Task performance is..

a)

Job description & varies across jobs

b)

Related to KSAs and job motivation

c)

Related to things like job satisfaction

d)

Organizational culture & personality

11.

Contextual performance

a)

related to KSAs

b)

Defined by social norms

c)

Job motivation

d)

All of the above

12.

Behavior approach appropriate if

a)

Link between behaviors and results is not obvious

b)

Workers skilled in necessary behaviors

c)

Many ways to do the job right

d)

All of the above

13.

Results approach appropriate when:

a)

Consistent improvement is possible

b)

Behaviors are results obviously related

c)

Workers skilled in necessary behaviors

d)

All of the above

14.

Trait approach appropriate when:

a)

Improvement is not under individual's control

b)

Poor results are due to causes beyond the performer's control

c)

Stable traits are the primary determinants of performance

Change makes it uncertain what an individual will do in the future

d)

All of the above