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WRS .006-.012 Review Questions

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which skill deals with defining nonverbal cues

a)

Respect for Diversity

b)

Listening & Speaking

c)

Career- and Life-Management

2.

Why is having cultural diversity on a company’s staff a good idea?

a)

It creates work ethic

b)

The work environment will be more ethical

c)

There is a broader range of talents, skills, and creativity

d)

It meets federal regulations

3.

An employee who demonstrates the ability to adjust to a variety of work situations is displaying the personality trait of:

a)

Maturity

b)

Punctuality

c)

Adaptability

d)

Dependability

4.

Which of the following is appropriate for a formal greeting during a presentation?

a)

Be seated

b)

Let’s get started

c)

Listen up

d)

Welcome

5.

Any collective mixture characterized by differences, similarities, and related tensions and complexities is known as

a)

Respect for Diversity

b)

Customer Service

c)

Collaborate w/ Team Members

d)

Conflict Resolution

6.

Part of being a civically responsible employee is understanding how the US Government operates. The job of the legislative branch is to ______________ laws.

a)

Make

b)

Implement

c)

Evaluate

d)

Assess

7.

Communication skills, group projects, patience, organization are

a)

team skills used at school

b)

never team skills needed at school

c)

not taught at school, but needed at work

d)

none of the above

8.

Anticipating needs of customers and coworkers

a)

Customer Service

b)

Listening & Speaking

c)

Collaborate w/ Team Members

d)

All of the above

9.

Recognize the importance of education and career planning.

a)

Career- and Life-Management

b)

Conflict Resolution

c)

Listening & Speaking

d)

Collaborate w/ Team Members

10.

Manage personal growth and wellness....

a)

Demonstrate Big Picture-Thinking

b)

Career- and Life-Management

c)

Respect for Diversity

d)

Customer Service