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WorksheetsBusiness Management Chapter 4 Test Review
Total questions: 30
Worksheet time: 18mins
All authority can be traced in a direct line from the top to the bottom in
a line organization
a team organization
a matrix organization
all of the responses
The obligation of an employee to accept responsibility for the outcomes of assigned tasks is called
accountibility
authority
empowerment
span of control
Which of the following is a benefit that managers receive from planning?
Provides guidance for making decisions.
Helps to determine if progress is being made.
Helps managers communicate and coordinate activities.
All of the responses.
A widely used financial planning tool is a
budget
policy
standard
goal
The management function responsible for arranging resources to complete work is
planning
organizing
leading
controlling
If an employee regularly receives instructions from more than one manager, there is a problem with
span of control
unity of command
policies and procedures
standards
Which is characteristic of a traditional work team?
one or two broad tasks
team leader controls routine tasks
group decision making
effectiveness based on team performance
The organization structure that is efficient but with many layers of management is the
line organization
line-and-staff organization
matrix organization
all of the responses
Traditionally, businesses have used
decentralized organization
matrix organization
centralized organization
flattened organization
When a new business first begins to organize activities into units, it should
create many small units
put all activities into one large unit
group activities into a few natural divisions
prepare unit work schedules
A list of steps to be followed for performing certain work is the
process
procedure
pace
plan
The obligation to do an assigned task is called
authority
accountibility
responsibility
productivity
Which of the following is not an example of an operational plan?
Setting monthly production levels
Planning inventory levels.
Developing a department budget.
Revising the mission statement for the business
Strategic planning
is short-term planning
determines how work will be done and who will do it
provides broad goals and direction for the entire business
is a short, specific statement of the purpose and direction of the business
Which of the following is not a benefit of an organization chart?
It shows to whom each employee reports.
It indicates lines of promotion.
It communicates policies and procedures
It shows the departments that make up the business
To ensure that the quality of work is acceptable, businesses develop
organization charts
goals
standards
schedules
Staff advice is usually illustrated on an organization chart with
broken lines
curved lines
dots and dashes
small icons
The benefits of having policies to guide decisions is that
there will never be problems
decisions will be consistent
managers will not have to involve employees in decisions
none of the responses
To be effective, goals must be
general
achievable
independent from each other
all of the responses
Authority in an organization is delegated
from top to bottom
from one department to another
from employees to customers
from one manager to another but never from a manager to an employee
Effective planning is less important to the success of a business than other management functions, such as
organizing, staffing, leading, and controlling.
True
False
Typically, goals should not be communicated to employees, because it will result in too much pressure to meet the
goals.
True
False
Goals keep the business focused on where it wants to be in the future and the results it expects to achieve.
True
False
Procedures can be developed to describe how a policy should be implemented
True
False
Once standards are set in a department, they should not be revised.
True
False
Most of the operational planning in a business is the responsibility of middle-level managers and supervisors.
True
False
The top managers in a business are involved in planning, but first-level managers such as supervisors are not.
True
False
The three major elements of effective organizing are the division of work, the facilities and working conditions,
and the employees.
True
False
The results of strategic planning are goals and strategies that guide the entire business.
True
False
SWOT analysis involves both internal and external investigation.
True
False
