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Worksheets

MSc Semester End Exam

Total questions: 80

Worksheet time: 1hrs 20mins

Name
Class
Date
1.

(a)   department of the hotel business directly interacts with the customers when they first arrive at the hotel.(

2.

- (a)   means a wide passage or large hall just inside the entrance of a public building

3.

The term (a)   means booking in advance

4.

- (a)   section is responsible for managing wake up calls as requested by the guest

5.

- (a)   is responsible for handling the guest luggage during arrival and departure

6.

The (a)   staff is responsible for security, lodging and arrangements of Hotels if they want to visit for entertainment

7.

- (a)   Reservation is a reservation request that a guest makes on a tentative basis for particular stay dates

8.

- (a)   room is a room assigned to two people

9.

- (a)   room is assigned to four people

10.

(a)   room is with a studio bed- a couch which can be converted into a bed

11.

- (a)   Rooms are with a common wall but no connecting door

12.

- (a)   rate Is the Standard rate or Published tariff defined by the hotel management

13.

(a)   rates are normally non-standard rates which are offered as special one-time rates for first time corporate's

14.

- (a)   rates are generally offered during low occupancy periods to any guest to promote occupancy

15.

- (a)   rate is reserved for families with children

16.

- (a)   is a Room rate with zero room charge which is offered to special guests, industry leaders, Gov. Officials etc

17.

- (a)   rates are used as system requirements for PMS's as these would be tagged to Dummy rooms, Paymaster rooms and Group Master rooms

18.

-___________ ___________ room acts as a nerve system center for the coordination and communication with the front office and other departments

(a)  

19.

- (a)   is an important section under housekeeping which is responsible for cleaning of all fabrics used in a hotel

20.

The kitchen adjacent to this F&B outlet, away from the main kitchen is called a (a)   kitchen

21.

- (a)   is the mise-en-place (preparation) zone of vegetables

22.

(a)   foods are cooked in a thin layer of fat over medium-high heat, usually in a frying pan on the stove top

23.

- (a)   is a combination cooking method that first involves sautéing or searing an item, then simmering it in liquid for a long cooking period until tender

24.

- (a)   is a primarily liquid food, generally served warm or hot that is made by combining ingredients of meat or vegetables

25.

- (a)   is a combo of chopped carrots, celery, and onions

26.

- (a)   are places where Food & Drink is served

27.

The (a)   is the first and last impression your business makes

28.

In (a)   service, partially cooked food from the kitchen is taken to the Gueridon trolley for cooking it completely

29.

A (a)   is the primary communications, sales and public relations tool of a restaurant

30.

- (a)   department of a hotel has great importance in as much as it provides utility services like electricity, steam, hot water, air-conditioning and refrigeration, maintain engineering and services of various other equipment

31.

- (a)   is an area which is located at the entrance of a hotel building with sitting arrangement for guest's visitors to meet and wait

32.

- (a)   section allocates rooms to guest

33.

- (a)   section is handled by telephone operator and it is located at the back office

34.

- (a)   located at either side of lobby headed by bell captain and followed by bell boys

35.

- (a)   section of front office is responsible for arranging tour packages, tickets etc for the guest as per their request

36.

The (a)   staff provides information about the tourist places; provide guide maps to the guest

37.

- (a)   room is a room assigned to one person

38.

- (a)   room is a room that can accommodate three persons and has been fitted with three twin beds

39.

- (a)   room is with two twin beds. May be occupied by one or more people

40.

- (a)   type of room is always adjoining to the swimming pool or have a private pool attached to the room

41.

The administrative work of the department is carried out at the office of the executive housekeeper

(a)  

42.

Housekeeping Control Desk is not accessible and operational 24 hours a day

(a)  

43.

Washing, ironing, dry cleaning, folding of linen and staff uniform does not take place in the laundry area

(a)  

44.

The staff uniforms are not collected, stored, and distributed from Uniform room

(a)  

45.

Flower Room is an air-conditioned room with worktables, sink and water supply, cupboards to store vases and stones, and a counter

(a)  

46.

Non valuable items are kept for three months in safe custody after making necessary entries

(a)  

47.

Perishable nature lost and found items are kept for three months

(a)  

48.

The kitchen adjacent to this F&B outlet, away from the main kitchen is called a satellite kitchen

(a)  

49.

The sauce section is responsible for providing all meat, poultry and game dishes with the exception of those that are roasted or grilled

(a)  

50.

The fish section is not responsible for the provision of all fish dishes with the exception of those that are plain, grilled or deep fried

(a)  

51.

It is not the responsibility of the soup section to prepare all varieties of soups

(a)  

52.

Cleaned dishes and equipments are not stored and kept in order in the utensil rack

(a)  

53.

The Butchery is an air-conditioned room for meat pre­preparation

(a)  

54.

Pan-frying is done by adding enough fat to a hot pan so that the fat comes up about half an inch up the side of the pan

(a)  

55.

Roasting is generally the same as baking, but refers more to proteins and vegetables

(a)  

56.

When simmering food, it is usually cooked with a liquid in a pot on the stovetop

(a)  

57.

To cook an ingredient with steam, food is usually placed in a separate steamer over hot liquid

(a)  

58.

Purées are vegetable soups thickened with starch

(a)  

59.

Broths are not prepared by simmering flavoring ingredients in a liquid over a long period of time

(a)  

60.

hotels outsource the security responsibility to

a)

local police

b)

NSG Commandos

c)

security agency

d)

navy

61.

hotel security is important because

a)

number of guests present in the hotel

b)

to protect staff

c)

to control vehicle movement

d)

great first impression

62.

Hotel security in charge is responsible to conduct

a)

to keep a watch in kitchen

b)

to help locals

c)

exterior and interior patrols of the hotel premises on a regular basis each day.

d)

All of these

63.

the duty of the security manager is to manage

a)

local traffic

b)

all the security officials present on the hotel property and allocate their work and assign them their duties

c)

to escort guest

d)

All of these

64.

who is responsible to check the cars coming inside the hotel

a)

bell boys

b)

doorman

c)

Security Department

d)

chauffers

65.

department responsible for proper management of hotel is

a)

house keeping

b)

front office

c)

security

d)

Hotel Engineering Department

66.

The scope and importance of maintenance department is very comprehensive and includes

a)

inspections

b)

adjustments

c)

replacements

d)

All of these

67.

advantages of good landscapes

a)

great first impression

b)

warm memories of the hotel’s landscape

c)

convincing intending patrons

d)

All of these

68.

benefits of outsourcing hospitality security

a)

evaluation

b)

planning

c)

training

d)

All of these

69.

importance of preventive maintainence is

a)

convenient

b)

useful

c)

less costly

d)

All of these

70.

contract service in house keeping includes

a)

complete cleaning programs

b)

window cleaning

c)

Hiring contracts with various rentals firms for linen , equipment's etc.

d)

All of these

71.

AREAS IN HOUSE-KEEPING WHERE SERVICE MAY BE OFFERED ON CONTRACT BASIS

a)

Equipments on hire

b)

Laundry

c)

flower arrangement

d)

All of these

72.

Engineering department of a hotel has great importance in as much as it provides utility services like

a)

electricity

b)

all of these

c)

hot water

d)

air conditioning

73.

idea behind preventive maintainence is

a)

wait till the problem arises

b)

to inconvenience guest

c)

detect wear and tear in them in advance of actual breakdown

d)

to inconvenience staff

74.

failure of maintenance department amounts to

a)

Happy Guest

b)

Repeat Clientelle

c)

customers and the working personnel alike shall be irritated and dissatisfied.

d)

speedy maintainence work

75.

advantages of outsourcing are

a)

no equipment lying idle

b)

Extra work may be carried out

c)

Outsourcing Contracts are accountable

d)

All of these

76.

Some important works that fall under the engineering department are

a)

gardening

b)

window cleaning

c)

civil engineering

d)

All of these

77.

disadvantages of outsourcing are

a)

problem regarding security.

b)

Worker may not show interest

c)

poor supervision

d)

All of these

78.

steps involved in preventive maintenance are

a)

check-ups

b)

repairs

c)

replacements

d)

All of these

79.

the broad areas of hotel engineering maintenance work include

a)

civil

b)

mechanical

c)

electrical

d)

All of these

80.

Hotel security in charge is responsible to conduct

a)

to keep a watch in kitchen

b)

to help locals

c)

exterior and interior patrols of the hotel premises on a regular basis each day.

d)

All of these