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WorksheetsMSc Semester End Exam
Total questions: 80
Worksheet time: 1hrs 20mins
(a) department of the hotel business directly interacts with the customers when they first arrive at the hotel.(
- (a) means a wide passage or large hall just inside the entrance of a public building
The term (a) means booking in advance
- (a) section is responsible for managing wake up calls as requested by the guest
- (a) is responsible for handling the guest luggage during arrival and departure
The (a) staff is responsible for security, lodging and arrangements of Hotels if they want to visit for entertainment
- (a) Reservation is a reservation request that a guest makes on a tentative basis for particular stay dates
- (a) room is a room assigned to two people
- (a) room is assigned to four people
(a) room is with a studio bed- a couch which can be converted into a bed
- (a) Rooms are with a common wall but no connecting door
- (a) rate Is the Standard rate or Published tariff defined by the hotel management
(a) rates are normally non-standard rates which are offered as special one-time rates for first time corporate's
- (a) rates are generally offered during low occupancy periods to any guest to promote occupancy
- (a) rate is reserved for families with children
- (a) is a Room rate with zero room charge which is offered to special guests, industry leaders, Gov. Officials etc
- (a) rates are used as system requirements for PMS's as these would be tagged to Dummy rooms, Paymaster rooms and Group Master rooms
-___________ ___________ room acts as a nerve system center for the coordination and communication with the front office and other departments
(a)
- (a) is an important section under housekeeping which is responsible for cleaning of all fabrics used in a hotel
The kitchen adjacent to this F&B outlet, away from the main kitchen is called a (a) kitchen
- (a) is the mise-en-place (preparation) zone of vegetables
(a) foods are cooked in a thin layer of fat over medium-high heat, usually in a frying pan on the stove top
- (a) is a combination cooking method that first involves sautéing or searing an item, then simmering it in liquid for a long cooking period until tender
- (a) is a primarily liquid food, generally served warm or hot that is made by combining ingredients of meat or vegetables
- (a) is a combo of chopped carrots, celery, and onions
- (a) are places where Food & Drink is served
The (a) is the first and last impression your business makes
In (a) service, partially cooked food from the kitchen is taken to the Gueridon trolley for cooking it completely
A (a) is the primary communications, sales and public relations tool of a restaurant
- (a) department of a hotel has great importance in as much as it provides utility services like electricity, steam, hot water, air-conditioning and refrigeration, maintain engineering and services of various other equipment
- (a) is an area which is located at the entrance of a hotel building with sitting arrangement for guest's visitors to meet and wait
- (a) section allocates rooms to guest
- (a) section is handled by telephone operator and it is located at the back office
- (a) located at either side of lobby headed by bell captain and followed by bell boys
- (a) section of front office is responsible for arranging tour packages, tickets etc for the guest as per their request
The (a) staff provides information about the tourist places; provide guide maps to the guest
- (a) room is a room assigned to one person
- (a) room is a room that can accommodate three persons and has been fitted with three twin beds
- (a) room is with two twin beds. May be occupied by one or more people
- (a) type of room is always adjoining to the swimming pool or have a private pool attached to the room
The administrative work of the department is carried out at the office of the executive housekeeper
(a)
Housekeeping Control Desk is not accessible and operational 24 hours a day
(a)
Washing, ironing, dry cleaning, folding of linen and staff uniform does not take place in the laundry area
(a)
The staff uniforms are not collected, stored, and distributed from Uniform room
(a)
Flower Room is an air-conditioned room with worktables, sink and water supply, cupboards to store vases and stones, and a counter
(a)
Non valuable items are kept for three months in safe custody after making necessary entries
(a)
Perishable nature lost and found items are kept for three months
(a)
The kitchen adjacent to this F&B outlet, away from the main kitchen is called a satellite kitchen
(a)
The sauce section is responsible for providing all meat, poultry and game dishes with the exception of those that are roasted or grilled
(a)
The fish section is not responsible for the provision of all fish dishes with the exception of those that are plain, grilled or deep fried
(a)
It is not the responsibility of the soup section to prepare all varieties of soups
(a)
Cleaned dishes and equipments are not stored and kept in order in the utensil rack
(a)
The Butchery is an air-conditioned room for meat prepreparation
(a)
Pan-frying is done by adding enough fat to a hot pan so that the fat comes up about half an inch up the side of the pan
(a)
Roasting is generally the same as baking, but refers more to proteins and vegetables
(a)
When simmering food, it is usually cooked with a liquid in a pot on the stovetop
(a)
To cook an ingredient with steam, food is usually placed in a separate steamer over hot liquid
(a)
Purées are vegetable soups thickened with starch
(a)
Broths are not prepared by simmering flavoring ingredients in a liquid over a long period of time
(a)
hotels outsource the security responsibility to
local police
NSG Commandos
security agency
navy
hotel security is important because
number of guests present in the hotel
to protect staff
to control vehicle movement
great first impression
Hotel security in charge is responsible to conduct
to keep a watch in kitchen
to help locals
exterior and interior patrols of the hotel premises on a regular basis each day.
All of these
the duty of the security manager is to manage
local traffic
all the security officials present on the hotel property and allocate their work and assign them their duties
to escort guest
All of these
who is responsible to check the cars coming inside the hotel
bell boys
doorman
Security Department
chauffers
department responsible for proper management of hotel is
house keeping
front office
security
Hotel Engineering Department
The scope and importance of maintenance department is very comprehensive and includes
inspections
adjustments
replacements
All of these
advantages of good landscapes
great first impression
warm memories of the hotel’s landscape
convincing intending patrons
All of these
benefits of outsourcing hospitality security
evaluation
planning
training
All of these
importance of preventive maintainence is
convenient
useful
less costly
All of these
contract service in house keeping includes
complete cleaning programs
window cleaning
Hiring contracts with various rentals firms for linen , equipment's etc.
All of these
AREAS IN HOUSE-KEEPING WHERE SERVICE MAY BE OFFERED ON CONTRACT BASIS
Equipments on hire
Laundry
flower arrangement
All of these
Engineering department of a hotel has great importance in as much as it provides utility services like
electricity
all of these
hot water
air conditioning
idea behind preventive maintainence is
wait till the problem arises
to inconvenience guest
detect wear and tear in them in advance of actual breakdown
to inconvenience staff
failure of maintenance department amounts to
Happy Guest
Repeat Clientelle
customers and the working personnel alike shall be irritated and dissatisfied.
speedy maintainence work
advantages of outsourcing are
no equipment lying idle
Extra work may be carried out
Outsourcing Contracts are accountable
All of these
Some important works that fall under the engineering department are
gardening
window cleaning
civil engineering
All of these
disadvantages of outsourcing are
problem regarding security.
Worker may not show interest
poor supervision
All of these
steps involved in preventive maintenance are
check-ups
repairs
replacements
All of these
the broad areas of hotel engineering maintenance work include
civil
mechanical
electrical
All of these
Hotel security in charge is responsible to conduct
to keep a watch in kitchen
to help locals
exterior and interior patrols of the hotel premises on a regular basis each day.
All of these
