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WorksheetsTechniques in Executive Writing
Total questions: 45
Worksheet time: 2hrs 30mins
Communication is a superfluous skill in the workplace.
True
False
Oral communication consists of anything that is printed and written.
True
False
Developing good human relations skills helps create healthy relationships between employees.
True
False
Being able to write long, wordy paragraphs is part of writing effectively in the workplace.
True
False
Which of the following is not expected of employees' oral communication skills in the workplace?
Communicate clearly
Use appropriate language
Be able to write well
Communicate within the laws and regulations of the organization
Which of the following is NOT an example of written communications?
Tweets
A conversation between co-workers
Blogs
Emails
When working in a team, which of the following is a particularly important skill?
Writing Skills
Collaborations skills
Graphic design skills
Technical skills
A team player is a:
Person who works well as a member of a team or group
Person who leads the team
A personn who brings together and coordinates various teams
None of the options
To write effectively in school and the workplace, you should
know your audience, focus on content and style, proofread thoroughly and revise accordingly.
know jokes, focus on yourself, and style, proofread
know information, focus on style, proofread thoroughly and revise accordingly.
know your audience, focus on content of proofreading
Communication is always a ___ way process.
One
Two
Three
Four
Using telephone for business purposes is very different. Before calling, You must?
Buying data plan
Checking internet connection
Choosing the right time to call
Going for lunch
During telephone conversation, one must
Be responsibly
Talk like a boss
Put a smile on your face
Be courteous and establish a rapport
If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:
An email
A memo
Business Letter
Personal Business letter
An example of active listening is:
Listening close and taking good notes
Skimming the outline carefully
Moving around while others speak
Focusing on main ideas being communicated and responding with full attention
This is the process of sharing information between people within and outside a company..
Business Communication
Organizational Communication
Technical Writing
Business Writing
The following are the importance of Communication in Business according to Locker and Kaczmarek (2000), EXCEPT:
Communication serves the basis of coordination and teamwork
Communication advocates organizational peace and boosts morale of the employees
Communication promotes work and managerial efficiency
Communication becomes the employees' platform to express their feelings.
This formal communication takes place between one division and another.
Horizontal Communication
Vertical Communication
Diagonal Communication
Cross-cultural Communication
This form of communication may take place between a superior and a subordinate, a subordinate and a superior or among the same cadre employees or managers.
Formal Communication
Business Communication
Horizontal Communication
Vertical Communication
This communication network exists between a superior and his subordinate.
Single Chain
Wheel Network
Circular Network
Free Flow
In this communication network, all subordinates are not allowed to communicate among themselves; but should be under one superior.
Wheel Network
Circular Network
Free Flow
Inverted V
In this network, an individual is allowed to communicate with his immediate superior as well as his superior’s superior.
Inverted V
Single Chain
Circular
Free Flow
Which among the following is NOT a characteristic of a Grapevine communication?
It spreads rapidly.
It may hamper the work environment and makes the organization ineffective.
It often gets distorted and it is very difficult to detect the source of such communication.
It exists due to lack of trust in the workplace
In this network, each person communicates with the
other in a sequence.
Single Strand
Gossip Network
Probability network
Cluster Network
In this network, the individual communicates
randomly with other individuals.
Single Strand
Gossip Network
Probability Network
Cluster Network
This ethical communication values the protection of the employees and promise common good.
Beneficence
Nonmalifecence
Veracity
Autonomy
This is characterized by criticizing someone in a treacherous manner while feigning friendship.
Destructive Communication
Deceptive Communication
Secretive Communication
Coercive Communication
This is characterized by intimidation, pressure and threats.
Coercive Communication
Manipulative-Exploitive Communication
Deceptive Communication
Secretive Communication
You usually write an informal letter to
somebody you don't know
a friend
your boss
the Headmaster of your high school
Which sentence woud you use in an informal email?
I am writing to complain about the holiday your agency arranged for me and my family.
It was great to hear from you.
I am writing you concerning a recent purchase...
Let me begin by thanking you for your past contributions to our Little League Baseball team.
Letters are always informal.
True
False
Which opening salutation is INCORRECT?
Dear James,
Dearest Papa,
Grandma!
My dearest friend,
Business letters and memos should be written using the same tone.
True
False
What does the phrase “cc: John Smith” indicate when included at the end of a letter?
Additional papers regarding John Smith are included
John Smith wrote the letter as requested by the sender
John Smith is an additional recipient of the letter
The recipient should notify John Smith the letter was received
Choose the correct preposition. "I saw your advertisement ________."
on the internet.
in the internet.
at the internet.
of the internet.
Which of the following is a proper closing phrase.
I'll see you soon.
I look forward to hearing from you.
I look forward to hearing of you.
I look forward to hear from you.
Convert to Passive Voice:
They will hold the meeting in his office tomorrow.
The meeting ________________in his office tomorrow.
will be held
will hold
is held
was held
Thieves __________________ over a million dollars in cash from the Bank of East Asia in Central.
stolen
were stolen
have stolen
was been stolen
When creating a message, it’s important to give the recipient all of the information they need to follow your line of reasoning and to reach the same conclusions you have.
Completeness
Concreteness
Conciseness
Coherence
Your messages should be friendly, professional, considerate, respectful, open and honest.
Courtesy
Clarity
Correctness
Consideration
It’s essential that both the factual information and the language and grammar you use are accurate.
Completeness
Correctness
Concreteness
Conciseness
Factors that may cause issues in communication are personal issues, unfamiliar workplace communication and ______
Lack of communication
Lack of skills
Lack of feedback
Lack of food
What happen if organization have lack of feedback?
Employees feel happy
Employees feel excited
Employees feel appreciated
Employees feel unappreciated
How to deal with personal issue at workplace?
Managing your anger
Managing your time
Sleeping
Skip the meeting
