WorksheetsELP Summary
Total questions: 8
Worksheet time: 4mins
What principles can help us to develop effective goals/objectives?
GIFT
SMART
ABCDE
MAGIC
What does "SMART" principles stand for?
Sociable, Measurable, Actionable, Reliable, Time bound
Special, Mandatory, Achievable, Reliable, Time bound
Specific, Mandatory, Achievable, Relevant, Time bound
Specific, Measurable, Achievable, Relevant, Time bound
Which one of the below is a SMART Goal?
Achieve 3% improvement in dining experience overall satisfaction in Cafe R in post-dining survey in Q1 2021.
Promote guest overall satisfaction
Chris drives for 3% guest overall satisfaction in Check-in Experience
Drive for 300% increase in sales figure in 2021
When managing time, what are the two factors we should consider?
Urgency & Resources
Urgency & Task owner
Urgency & Importance
Responsibility & Importance
Which time management quadrant should we contribute more resources to promote effectiveness?
Urgent and Important
Urgent but not important
Not urgent nor important
Not urgent but important
What may be the consequence of too focused on tasks that are urgent and important?
Enhance of effectiveness
Burnt out and become exhausted
Improve on work quality
Promote team spirit
Which time management quadrant should we avoid spending time?
Not important nor urgent
Important and Urgent
Important but not urgent
Urgent but not important
How many development levels are defined in Situation Leadership?
2
4
6
8
