wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

Communication channel

Total questions: 25

Worksheet time: 12mins

Name
Class
Date
1.

If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:

a)

Business Letter

b)

Personal Business Letter

c)

Memo

d)

Telephone call

2.
If you would like to send a proposal from your business to a prospective NEW CLIENT, you would most likely use a:
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-Mail
3.
The most commonly used form of business communication is: 
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-mail
4.

James is sending a brief IMPORTANT message to all his employees concerning the CHANGE IN THE MILEAGE REIMBURSEMENT RATE. Which written business communication should he use?

a)

Letter

b)

Email

c)

Memo

d)

Report

5.
Type of communication that includes words:
a)
Non-Verbal
b)
Verbal
6.
Writing a message:
a)
Verbal
b)
Non-Verbal
7.

A _____ would be the MOST practical and successful method to communicate the date of the company picnic to your staff.

a)

telephone call

b)

video conference

c)

newspaper notice

d)

memo

8.
Choose the BEST communication method:
2. Asking parents’ permission to do something when you think they will likely say ‘no’
a)
Texting
b)
Phone Call
c)
Talking In Person
d)
E-Mail
9.
Choose the BEST communication method:
6. Getting help on homework
a)
Texting
b)
Phone Call
c)
Talking In Person
d)
E-Mail
10.

Any communication that conveys a message consisting of words is called

a)

verbal communication

b)

written communication

c)

oral communication

d)

non-verbal communication

11.

Which method of communication is best to use if the message is confidential?

a)

email

b)

telephone

c)

face to face conversation

d)

fax message

12.

All of the following are methods for sending a message immediately to recipients except

a)

fax message

b)

letter by post

c)

email message

d)

telephone call

13.

All of the following are examples of visual communication except?

a)

charts

b)

pictures

c)

text message

d)

signs

14.

If a permanent record of the message is required which method of communicate is most suitable to use?

a)

Letter

b)

Telephone call

c)

Interview

d)

Conversations

15.

Which of the following is NOT an example of a written communication?

a)

memorandum

b)

report

c)

notice

d)

meeting

16.

Oral communication is also known as

a)

non-verbal communication

b)

verbal communication

c)

face to face communication

d)

none of the above

17.

The method used to communicate a message is also referred to as the

a)

channel

b)

pathway

c)

grapevine

d)

none of the above

18.

Telephone is one of the fastest means of communication .(True / False)?

a)

True

b)

False

19.
One of the advantages of verbal communication is that:
a)
there will be a permanent record of the meeting
b)
there is an opportunity for immediate feedback.
c)
it makes sure that everyone has fully understood the message
20.
Each of the following are examples of written communication media except:
a)
notice about holiday dates
b)
letter of resignation
c)
TV advertisement
d)
business report on marketing
21.
One of the advantages of written communication is that:
a)
there is always feedback
b)
it allows the message sender to check it has been understood
c)
the permanent record allows it to be looked atand checked
d)
letters are always a quick method of sending a message.
22.
What is the best method of communication if you want to inform a worker of a discipline warning
a)
staff meeting
b)
telephone call
c)
letter
d)
noticeboard
23.
What is the best method of communication if you want workers to discuss a new business plan?
a)
staff meeting
b)
telephone call
c)
letter
d)
noticeboard
24.

What type of communication does the picture show?

a)

Verbal

b)

Written

c)

Non-verbal

25.
The “e” in “email” stands for what?
a)
express
b)
electronic
c)
easy
d)
eager