WorksheetsPeople in Business Edexcel igcse The imp.Good Communication
Total questions: 9
Worksheet time: 5mins
Which of the following is an example of external communication?
Sending a customer information about a special offer
A departmental staff meeting
A training session for a new recruit
A presentation by the chairman to the senior management team
Which of the following is a disadvantage of face-to-face communication?
It takes too much time
it fails to encourage cooperation
negative body language may create a barrier
only a minority of staff are able to use this method
Which of the following is an example of upward communication?
The board of directors addressing the shareholders
The board of directors addressing all employees
A supervisor asking an operative if they can work overtime
A purchasing officer teaching a new recruit how to complete a requisition form
Which of the following is most likely to acquire written communication?
Informing staff of an end-of-month party
Inviting a job applicant for an interview
A Job interview
Asking a colleague for a very urgently needed price of information
__________ sending and receiving the messages
Communication
Speaking
Written
Which of the following is the most appropriate method of communication for requesting an urgent delivery of components?
Business report
Telephone call
Letter
Which of the following communications needs to be supported with a document?
An online job advert
A request to an employee to stay an extra 10 minutes to complete an order
A job offer
A presentation to potential customers
Which of the following is most likely to be a barrier to communication?
Barriers to entry
The use of jargon
Employing a flat organisational structure
Heavy reliance on electronic means of communication
A business with a flatter organization will experience
Slower communication through the chain of command
Quicker communication through the chain of command
The development of poor communication skills among senior management
Difficulties in training staff in communication skills
