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WorksheetsHS Sem 1 ATKT
Total questions: 80
Worksheet time: 1hrs 20mins
Name
Class
Date
1.
“Public relations” can be defined as ________.
a)
a collection of techniques for persuading people to buy products they don’t need
b)
a collection of techniques for persuading news organizations to give space or time to people or products that are not inherently newsworthy
c)
planned and continuous communication to provide information about an organization, issue or product to the public
d)
planned and continuous communication to obscure the inadequacies of an organization or product
2.
Public relations professionals often deal with either internal or external communications. Which of the following best describes those two types of communications?
a)
Internal communications deal with investors, clients, customers or contributors, and external communications keep company employees informed about the company
b)
Internal communications always flow from the top of the organization down, and external communications always flow from the bottom to the top
c)
Internal communications always are carried out by e-mail, and external communications always are carried out through the mass media
d)
Internal communications keep company employees informed about the company, and external communications deal with investors, clients, customers or contributors
3.
Compared to other marketing communications tools, PR is ________________.
a)
excellent at closing sales
b)
best for generating trust & confidence
c)
worst for generating trust & confidence
d)
average for generating trust & confidence
4.
Inter organizational communication describes<br />communication between __________ organizations.
a)
same
b)
separate
c)
desperate
d)
identical
5.
__________ is the process of communicating favorable information about a hospitality firm to the public.
a)
Public relations
b)
Publicity
c)
Media relations
d)
News conferences
6.
Email is still an ________ mode of communication.
a)
efficient
b)
wasteful
c)
demeaning
d)
misleading
7.
__________ is the process of exchanging messages between a seller and a customer.
a)
Organisational communication
b)
Business Communication
c)
Managerial communication
d)
Professional communication
8.
Communication must always be verbal.
a)
true
b)
false
c)
-
d)
-
9.
______________ is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a)
Verbal communication
b)
Garbage communication
c)
Informal communication
d)
Non-Verbal communication
10.
_____is a communication which contains the decision of the meeting.
a)
Amendment.
b)
Resolution.
c)
Debate.
d)
Minutes.
11.
Communication problems are also known as _______
a)
Enquire.
b)
Barriers.
c)
Encoding.
d)
Decoding.
12.
Advantage of written communication
a)
Save time.
b)
Save money.
c)
Permanent record
d)
Neat.
13.
All of the following are examples of verbal communication EXCEPT:
a)
Email
b)
symbols
c)
Telephone calls
d)
Text messaging
14.
Audio Visual communication combines _______
a)
Audio only.
b)
Visual only.
c)
Both Audio & visual.
d)
Written.
15.
Communication barriers are ______
a)
A receiver's response to a message.
b)
Avenues through which messages are delivered
c)
Obstacles that interfere with the understanding of a message.
d)
The circumstances under which communication takes place.
16.
Communication is a ______________
a)
one way process.
b)
two way process.
c)
three way process.
d)
four way process.
17.
Communication is the ______________ of business.
a)
Backbone.
b)
cardiac system
c)
nervous system.
d)
both (1) & (2).
18.
Communication is the exchange of information between a sender and a receiver.
a)
true
b)
false
c)
-
d)
-
19.
Communication means ___information, feeling and thoughts, with others.
a)
To receive.
b)
Exchange of.
c)
Conveying.
d)
All the above.
20.
Communication starts with:
a)
Encoding
b)
Sender
c)
Channel
d)
Feedback
21.
Lateral communication is between __________
a)
Superior and subordinate.
b)
Same cadre of personal.
c)
Subordinate and superior.
d)
Among all.
22.
Written communication doesn’t include
a)
Reports
b)
Forms
c)
Notice
d)
None of these.
23.
Downward communication flows from
a)
A subordinate to a superior.
b)
A subordinate to a subordinate.
c)
A superior to a superior.
d)
A superior to a subordinate.
24.
The term communication derived from ______________ word 'communicare'.
a)
Greek.
b)
Latin.
c)
Chinese.
d)
English.
25.
Grapevine communication means _____communication.
a)
Formal
b)
Informal
c)
Horizontal
d)
Vertical.
26.
Telephone communication is the richest medium.
a)
true
b)
false
c)
-
d)
-
27.
Non-verbal communication does not involve:
a)
space
b)
gestures
c)
words
d)
silence
28.
The clarity in communication could be achieved by which of the following techniques?
a)
Choose words that are short, familiar and conversational.
b)
Construct effective sentences and paragraphs.
c)
All the above
d)
-
29.
Examples of oral communication---------- Letter.
a)
E-mail.
b)
Telephone.
c)
Fax.
d)
None of the above
30.
The terms verbal communication and oral communications are interchangeable.
a)
true
b)
false
c)
-
d)
-
31.
Physical Barriers to communication are ______
a)
Time and distance.
b)
Interpretation of words.
c)
Denotations.
d)
Connotations.
32.
The main objective of communication is:
a)
Information and persuasion.
b)
Skill and personality development.
c)
Control and management.
d)
None of the above
33.
The two broad areas of communication are:
a)
Oral and written communication
b)
Verbal and written communication
c)
Verbal and non-verbal communication
d)
Oral and non-verbal communication
34.
Managers generally prefer to communicate by written message.
a)
true
b)
false
c)
-
d)
-
35.
The main advantage of written communication is that it provides a permanent record of a message.
a)
true
b)
false
c)
-
d)
-
36.
Posters fall under ______________ communication.
a)
oral.
b)
visual.
c)
written.
d)
spoken.
37.
Gossip and rumour are part of ______________ communication.
a)
Formal.
b)
Informal.
c)
Horizontal.
d)
Vertical.
38.
Which one is an effective audio-visual communication?
a)
Cinema
b)
Television
c)
Drama
d)
All the above.
39.
Which of the following combination is /are example/s of oral communication?
a)
Meetings, memos and presentations
b)
Meetings, memos and performance reviews
c)
Meetings, presentations and performance reviews
d)
All the above
40.
Which of the following combination is /are example/s of written communication?
a)
Letters and voicemail
b)
Reports and email
c)
Circulars and voicemail
d)
All the above.
41.
Any letter designed and directed to the exchange of information connected with trade and trade related activities is known as:
a)
Business Report
b)
Business enquiry
c)
Business letter
d)
Business memos
42.
Which of the following is/are business letters?
a)
Refusal letter
b)
Customer relation letter
c)
Order status letter
d)
All of these.
43.
On the ______________ it is possible to get immediate feedback.
a)
letter.
b)
telephone.
c)
e-mail.
d)
fax.
44.
Complete the following statement: A well‐written paragraph should ________
a)
focus on a single, coherent idea.
b)
consist of logically connected sentences.
c)
Both a and b
d)
-
45.
How long should a paragraph be?
a)
Every paragraph should be at least five sentences long.
b)
Good paragraphs must be at least one page long.
c)
It's okay for paragraphs to vary in length.
d)
-
46.
Giving a covering letter is ______.
a)
compulsory
b)
mandatory
c)
imperative
d)
optional
47.
The correct salutation for a formal letter is _______.
a)
Dear sir
b)
Dear ma'am
c)
Both correct
d)
Both incorrect
48.
________ of the letter consists of main message.
a)
Heading
b)
Body
c)
Greeting
d)
Closing
49.
Your contact information is mentioned ________.
a)
in the beginning of a letter.
b)
in the end of a letter
c)
in the middle of a letter
d)
after the date line
50.
What is NOT a part of a cover letter?
a)
salutation
b)
introduction
c)
body paragraphs
d)
None of the above
51.
____and testimonials are important because they express the opinion of others the applicant’s suitability for a position.
a)
References.
b)
Qualification.
c)
Service certificate.
d)
Letters.
52.
What should you avoid in a formal letter?
a)
shorthand
b)
SMS language
c)
sarcasm
d)
All of them
53.
A covering letter is used to highlight your _____.
a)
skills
b)
education
c)
address
d)
email
54.
A paragraph can be defined as what?
a)
A collection of sentences organised on the basis of a single thought or idea or subject.
b)
A minimum of hundred words.
c)
Writing that contains graphs.
d)
A complete story or article or essay.
55.
How many paragraphs should an article have?
a)
A minimum of ten.
b)
At least five.
c)
No more than four.
d)
As many as there are separate thoughts that can be linked together.
56.
The main idea of a paragraph is introduced by what?
a)
A collection of only adjectives.
b)
A topic sentence.
c)
A collection of only nouns.
d)
A numerical beginning.
57.
A paragraph can have one sentence.
a)
true
b)
false
58.
A paragraph gives expression to thoughts in any writing.
a)
true
b)
false
c)
-
d)
-
59.
A paragraph should contain short sentences.
a)
true
b)
false
c)
-
d)
-
60.
Good paragraphs should do what?
a)
Highlight the main idea.
b)
Support the main idea.
c)
Connect to the next point.
d)
All of the above.
61.
The final paragraph of an article can begin with which of the following words?
a)
Inadvertantly.
b)
Beautifully.
c)
Furthermore or secondly.
d)
In conclusion or finally.
62.
Which statement about paragraph length is TRUE?
a)
In written dialogue, start a new paragraph with each new speaker.
b)
Use short paragraphs when you are analyzing complex ideas or data.
c)
Use long paragraphs when you are presenting facts in a technical manual.
d)
-
63.
Which of these is not a parameter in a report?
a)
Extent of information
b)
Quality of information
c)
Age of writer
d)
Ability to acquire information
64.
How many ideas should a paragraph contain?
a)
Only one idea.
b)
More than one idea.
c)
Minimum of two ideas.
d)
Maximum of four ideas.
65.
Which of these is not a feature of a paragraph?
a)
Length
b)
Unity
c)
Incoherence
d)
Correctness
66.
Which of these should be avoided in a paragraph?
a)
Courtesy
b)
Positive attitude
c)
Foul language
d)
Politeness
67.
Complete the following sentence: Most paragraphs can function as ________
a)
miniature essays, each with a main topic and related sentences to support it.
b)
thesis statements, summarizing the key arguments in the body of the paper.
c)
Both a and b
d)
-
68.
Where should the main idea be put up in a paragraph?
a)
In the beginning
b)
In the middle
c)
At the end
d)
After the paragraph
69.
How can you strengthen connections between paragraphs in a paper?
a)
Use transitional words or phrases at the beginning of the paragraph.
b)
Make sure the first sentence in the next paragraph is extremely long and flowing.
c)
Use the phrase “Here's the connection” to let the reader know the concepts are related.
d)
-
70.
___________ means spoken or done without preparation.
a)
Rendezvous
b)
Extempore
c)
Volte Face
d)
Bete noir
71.
The smooth, logical flow of sentences within a paragraph is called ________
a)
deduction.
b)
coherence.
c)
personality.
d)
-
72.
Which of these is not an important feature of a paragraph?
a)
Length
b)
Breadth
c)
Unity
d)
Coherence
73.
How can you strengthen the connection between sentences in a paragraph?
a)
Use word patterns such as first, second, third.
b)
Repeat a key word, phrase, or synonym.
c)
Both a and b
d)
-
74.
A report prepared in a prescribed form and presented according to an established procedure is ____report
a)
Formal.
b)
Informal.
c)
Statutory.
d)
General.
75.
The end of a good report should ______.
a)
give the reader something to think about
b)
the end
c)
a story
d)
restate the beginning
76.
What does a newspaper report do?
a)
Tells story in a logical sequence for readers to easily understand.
b)
Gives only statistics.
c)
Is only headlines.
d)
Give a fictional account.
77.
The largest section of a report is __________.
a)
Conclusion/recommendation
b)
Discussion
c)
Heading
d)
Footing
78.
The guidelines for producing a specific report are given by the _________.
a)
expert
b)
writer
c)
organization
d)
reader
79.
What is the purpose of the 'Summary' in a report?
a)
This summarizes only the conclusions of the report
b)
This summarizes only the recommendations of the report
c)
This summarizes only the findings of the report
d)
This is a brief description of the report
80.
What should not be present in a technical report?
a)
Facts
b)
Tests
c)
Personal prejudices
d)
Experiments
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