1. Lionel has arranged a meeting with a website designer who will create his website for his company. At the meeting Lionel will give a presentation to communicate his ideas. Which of the following options should he use to prepare his presentation?

1. Which one of the following is a barrier to good communication in the workplace?

1. In 2009, two Domino employees thought it would be just hilarious to post a video of themselves, defiling sandwich ingredients. The duo created five videos in total, one of which showed an individual sticking mozzarella cheese up his nose and then blowing the cheese on a sandwich, among other unsanitary and stomach-turning activities. An estimated number of 1 million people viewed these videos before they were removed two days later. As the CEO of Domino, identify the best ways to respond to the crisis as stated below.

Azhar has a small bakery that sells pastries, cookies and birthday cakes. To promote his bakery, Azhar created a Facebook page and uploaded pictures of his products. Many of his clients are his Facebook followers, and this has helped Azhar to improve sales in his bakery. Azhar’s communication with his Facebook followers is a type of ___________.

Josh has an outgoing, open-minded and modern personality. He can be very blunt, and he thinks that his colleagues or clients should not be offended whenever he uses profanity. However, most of the time, his colleagues find it to be abrasive and offensive. Josh needs to be aware that he has created a __________ barrier between him and his colleagues.

On a recent trip to Sanghai, Mr. Edward, a well-known American executive, met his client Mr. Ma in a small cafe. While sipping tea, Mr. Edward commented that the tea was too strong, which prompted Mr. Ma to discuss the different varieties of Chinese tea. After a lengthy explanation, Mr. Edward commented again that the tea he was having was too strong. What listening barrier is likely getting in the way of clear communication between the two people?

Mr. Chang works in Kuala Lumpur and has to send an important information to his counterpart in Singapore. The information needs to be sent urgently, and it contains complex information which is confidential. The best way to send the information is through a/an _________________.

Yani has tried her best to leave the office early today. She is meeting an important client for a meeting over lunch. However, on the way to the restaurant, she was caught in a heavy traffic. In the car, she was biting her nail and constantly looking at her watch. The non-verbal behaviour displayed by Yani, is referred to as ___________.

Your managing director had called for a meeting with all department managers. In the meeting, the chairperson asked each department manager to provide him with the updates of the department’s performance. Some managers also highlighted problems that their departments were facing which require prompt actions. The director took note of all the information for further action. What is the role of the meeting that was conducted with the managers?

Maria is a community service worker. In her role, she needs to be able to communicate with many people with different communication needs. Some of the people she works with have low health literacy levels, and others are living with impairment that affects their communication. To be an effective communicator, Maria needs to be able to employ a range of communication modes, and types in order to meet the communication needs of the people she cares for. To ensure effective communication, which medium and channel should Maria use?

The top management of Razid Sdn. Bhd. has decided to downsize its workforce. In a recent meeting, it was agreed that underperforming and contract employees will be given a three-month notice to resign. As the human resource manager of the company, Ms. Jaqueline was asked to disseminate the information to the employees involved. Which of the following is the best way to convey the message?