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WorksheetsMass - Final
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
we will launch signal fluctuation complaint if a customer is in orange coverage area as per static map and is facing indoor issue for last 05 days.
a)
true
b)
false
c)
Both A&B
d)
None
2.
Change of MSISDN is available for both Jazz Prepaid & Postpaid Customer ?
a)
true
b)
false
3.
if customer is complaining about franchise staff behavior we need to forward complaint in.....
a)
Siebel Smart Script
b)
Efront Creator Tab
c)
No Complaint
d)
None
4.
Postpaid customer can gift bundle to prepaid number in Give a bundle offer
a)
true
b)
false
5.
if a customer is calling from other account for restoration from block on stolen then required level verification are....
a)
Level 3
b)
Level 2
c)
Level 3 + 1 Alternate
d)
None
6.
Kindly confirm handling, If customer is unable to change his name in Jazz World App ?
a)
We will make SR in Siebel as per customer TAT 4 Working Hours
b)
We will make SR in Siebel as per customer TAT 4 working days
c)
We will make Efront activity TAT Asap
7.
How many numbers can be add in Jazz World App ?
a)
5
b)
4
c)
3
d)
0
8.
which of the following filters can be used to check usage detail in Jazz World App ?
a)
Last 7 days
b)
Yesterday
c)
Both A&B
d)
None
9.
transaction charges for balance share P2P from prepaid to prepaid number....
a)
FOC
b)
4.7
c)
5.7
d)
None
10.
customer will receive change of sim through Jazz Sim delivery order through USSD *5299# in
a)
1 Working Hour
b)
4 Working Hours
c)
1 Business day
d)
None
11.
if customer complaint for insufficient balance issue on outgoing call. we will
a)
Guide Hard Reset
b)
Turn Off Mobile Data for 3 seconds/Hard reset
c)
Turn Off Mobile Data for 3 seconds/Hard reset along with acknowledging complaint for backed team
d)
None
12.
We will acknowledged buffer SMS issue for international incoming messages
a)
true
b)
false
13.
In Zero balance call, customer is allowed for 2 calls of 30 seconds each.
a)
true
b)
false
14.
Obnoxious caller complaint is acknowledged if a customer is not calling from same CLI/same CNIC
a)
true
b)
false
15.
if any network related SR (QOS Complaint) is catered with mentioned notes that "No further Redesign is possible" the we will not acknowledge same complaint
a)
For 2 Months
b)
For 3 Months
c)
For 5 Months
d)
For 6 Months
16.
In Doosra balance service, After service charges deduction, user is unable to use product through short code, we will forward:
a)
Power Tool PT troubleshoot activity in Efront
b)
Balance check complaint in Siebel
c)
Value added Complaint
d)
None
17.
What is the handling, if customer complaint about missing offer in Jazz World App.
a)
Launch activity In Efront
b)
Launch SR in Siebel
c)
Guide to update Jazz World App
d)
none
18.
While loading a card for first time if customer receive message " Card number incorrect or unable to process try again later" and 2nd time customer is receiving message " Card already charged" we need to
a)
guide customer to visit office
b)
guide customer to visit the same place from where the card was purchased
c)
launch balance not updated complaint in Siebel
d)
None
19.
Balance share service is activated after_____days of new sale activation
a)
10
b)
15
c)
25
d)
20
20.
How many days usage details can be checked in Jazz World App ?
a)
30 Days
b)
15 Days
c)
7 Days
d)
None
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