NEW
Font size
WorksheetsChick-fil-A Order Taking Frenzy
Total questions: 21
Worksheet time: 11mins
Which is the BEST way to greet a guest when order taking in the drive thru?
Hi! What can I get you?
Welcome to Chick-fil-A! How may I serve you?
Pull you car up
We can serve you at the window.
Where do you find the 10 Count Mini on the iPad?
Breakfast Tab
Condiments Tab
Local Items Tab
Add 2 4 Count Minis
We sell hot spicy grilled chicken on our salads?
True
False
If you want to add or subtract items from a salad when taking a guests order, what do you do?
Use the radio to tell the bagger to change the salad.
Ring up the salad as normal
Type in an open comment to add/subtract items.
Use Soup and Salad Extras button and add/subtract items to the salad.
If a guest wants a burrito with no meat, how do you ring it up on the iPad?
Chicken Burrito-Open Comment-No Meat
Local Item Tab-Burrito No Meat
Sausage Burrito-Open Comment-No Meat
Chicken Burriot-Use the radio to tell the bagger
If a guest wants to order an egg biscuit with cheese entree, how do you ring it up?
Breakfast Tab-Egg Biscuit + American Cheese
Breakfast Tab-Chicken Egg and Cheese Biscuit-Open Comment: No Chicken
Breakfast Tab-Bacon Egg and Cheese Biscuit
Entree Tab-CFA Sandwich
If a guest wants a white bun on the side, who do we ring it up?
Open Comment: No Bun
Open Comment: Add white bun
Condiments Tab- Minus White Bun
Condiments Tab- A la Cart Button-White Bun
When a customer orders a chicken biscuit with a regular bun, how would we ring that up?
Hit the chicken biscuit button and then add a white bun.
Just ring in a chicken biscuit.
Ring up a chicken biscuit and then go to condiment tab and hit the sub bun for biscuit button.
Just ring up a white bun and nothing else.
How would you ring up a yogurt parfait with no fruit?
Got to local items and hit the parfait w/ no fruit button.
Ring up a yogurt parfait and open comment no fruit.
Just ring up a yogurt parfait normally.
Ring up a parfait and hit red flag - no fruit.
What is the suggested dressing for the Market Salad?
Avocado Lime Ranch
Apple Cider Vinegarette
Creamy Salsa
Garlic and Herb Ranch
What topping comes with the Cobb salad?
Granola
Roasted Almonds
Pepitas
Crispy Red Bell Peppers
What cheese is recommended with the Grilled Club?
American
Colby Jack
Ranch
Pepper Jack
If a guest wants extra chicken on a salad, how do you ring it up?
Add the extra meat item (ex. nuggets, fillet) and open comment: add to salad
red flag-open comment-type in what they want to add.
Tell the bagger on the radio
Tell the guest we aren't able to add extra chicken
If someone asks for a water, you should?
Assume cup
Assume bottle
Ask the guest if they would like a bottle or cup of water.
None of the above
How do you ring up a drink that is split that is not tea/lemonade mix?
Open comment and type in all the details
Ring up one drink-use the split button and open comment with the other half of the drink
Ring the guest up for a water
Use the radio to tell the drink maker the details
True or False: If a guest orders a meal, you should ask if they would like to make their meal a large?
True-If they say yes, ring up the fries and drink large!
False
True or False: An original chicken sandwich is gluten free.
True
False
Where on the iPad do you ring up a fillet by itself?
Entree Tab
Side Tab
Condiment Tab
Desserts Tab
True or False: You should repeat the order after completing it for accuracy.
True
False
How do you ring up an iced coffee that is black (no cream or sugar)?
Ring up a regular coffee
Ring up an Original Iced Coffee Regular
Ring up a Vanilla Iced Coffee Regular
Ring up an Iced Coffee-Open Comment: Black or No Cream//No Sugar
True or False: If a guest orders a decaf coffee, you should radio the bagger/drinks person to start making it.
True
False
